Support

Akeeba Backup for Joomla!

#16295 Backup error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 06 June 2013 01:39 CDT

Wednesday, 05 June 2013 18:37 CDT

user76239
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.2.17
MySQL version: 5.1.53
Host: Dreamhost
Akeeba Backup version: 3.7.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I am getting an Ajax Loading error
HTTP status: 500 (internal Server Error)

Thursday, 06 June 2013 01:39 CDT

nicholas
Here's the relevant bit from your log. Keep an eye on the time:
INFO    |130605 16:00:02|Beginning post processing file <root>/administrator/components/com_akeeba/backup/site-www.homestest.dreamhosters.com-20130605-225838.jpa
INFO    |130605 16:00:02|Preparing to email site-www.homestest.dreamhosters.com-20130605-225838.jpa to [email protected]
DEBUG   |130605 16:00:02|Subject: Akeeba_backup_configuration
DEBUG   |130605 16:00:02|Body: Emailing site-www.homestest.dreamhosters.com-20130605-225838.jpa
DEBUG   |130605 16:00:02|-- Fetching mailer object
DEBUG   |130605 16:00:02|-- Joomla!'s mailer is using sendmail mail method.
DEBUG   |130605 16:00:02|-- Creating email message
WARNING |130605 16:00:02|-- Attaching <root>/administrator/components/com_akeeba/backup/site-www.homestest.dreamhosters.com-20130605-225838.jpa
DEBUG   |130605 16:00:02|-- Sending message
DEBUG   |130605 16:13:25|Kettenrad :: Attempting to load from database (backend)

Sending the backup by email takes 13 minutes and 23 seconds. That's way too long for the Apache timeout limit of 120 seconds (2 minutes) and it returns a 500 error.

Solution: set the "Part size for split archives" option to 1Mb. You will end up with 22 part files, each one of them being emailed to you in about 40 seconds, preventing the timeout from occurring.

IMPORTANT: Please also read the documentation regarding the send by email feature's limitations.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!