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Akeeba Backup for Joomla!

#16273 Unable to restore if OSE Webmail Client for Joomla is installed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 06 June 2013 17:30 CDT

user56943
Mandatory information about my setup:

Joomla! version: 3.1.1
PHP version: 5.3.15
MySQL version: (Ver 14.14 Distrib 5.6.10, for osx10.7 (x86_64)
Host: Restore locally
Akeeba Backup version: Akeeba Backup Professional 3.7.7 (2013-05-11)
Restoration tried with kickstart 3.6 and 3.7
Backup taken on linux, restore on crappy osx.


Description of my issue:

Hello AkeebaBackup Team,

I'm having troubles restoring a backup that contains OSE Webmail client for Joomla. The error message is:

Could not open /Users/me/Sites/something/OSERoundCube/Install/test.php for writing.

I suppose the write permissions are ok because /Users/me/Sites/something/OSERoundCube has been created and contains files.
One thing I've recognized is that there's already a file (not a directory) named /Users/me/Sites/something/OSERoundCube/INSTALL so it seems like it can't create the directory .../Install/ - just a guess though.
Any ideas how to fix this? I.e. how to restore the backup locally?
Thanks for your support.

nicholas
Akeeba Staff
Manager
This is an ownership and permissions issue. I am sure that this directory and its files are owned by the FTP user. For more information and troubleshooting instructions please consult https://www.akeebabackup.com/documentation/troubleshooter/kscantextract.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user56943
Hello Nicholas,

thanks for the quick response. The problem was caused by OSX, which uses a case insensitive file system when it is shipped. The restoration worked well after switching the file system to case sensitive. Unfortunately you have to either reinstall OSX or buy a tool called iPartition, wich sets you back 40 Euro but prevents you from reinstalling.
This crappy OSX is just a retarded rip off... But anyway, I just wanted to let you know. Sooner or later someone who tries to restore a backup taken form a Linux system to an OSX system will certainly have the same problem.
Ready to close this case.

nicholas
Akeeba Staff
Manager
I am using OS X too. Unless you have two files/folders with the same filename but in different letter case combination (e.g. install and Install) the case sensitivity of the filesystem is not a problem. Do remember that Windows uses NTFS or FAT which are also case insensitive filesystems. With a market share of 80% for Windows and 10% for Mac OS X if case sensitivity was a problem I'd have definitely heard about it during the last 6 years and 7 months. So, if there is a problem, that's probably in OSE's package, using the same name in different case, most likely for a file and a directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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