Akeeba Backup for Joomla!

Monday, 03 June 2013 17:08 CDT

user76361

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown)
PHP version: 5.4.14
MySQL version: 5.5.31
Host: LAMP on a VPS
Akeeba Backup version: Current Pro Version (Downloaded today from this site)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Cannot install new version. I tried uninstalling the existing core version first, but still will not install.

Also: The last backup I made with Akeeba Core did not include many of my components and extensions, so it's not doing a full backup. This is a deal-breaker since the extension failed to make a complete backup of my site.

Please reply to [email protected] in response to this ticket.

Thanks,

Erich Haubrich

Monday, 03 June 2013 17:12 CDT

user76361

The error I'm getting is:

Error
There was an error uploading this file to the server.

Monday, 03 June 2013 17:19 CDT

user76361

Note: I installed Admin Tools after this and it installed properly.

Now that this has happened I have no backup extensions on my Joomla site. I need this to start working immediately. Hopefully when it installs properly it will also back up the entire site and not just randomly exclude certain files and directories.

Tuesday, 04 June 2013 03:30 CDT

nicholas

The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:

upload_max_filesize = 10M
post_max_size = 10M

If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:

php_value upload_max_filesize 10M
php_value post_max_size 10M

There is also another alternative, but it won't work on all hosts: installation by URL. Please go to the Download section of our site and select the software and version you want to download. Next to the "Download now" button you will see a link called "DirectLink". Right click on it and select "Copy link address" (the exact phrase depends on the browser, but it should have to do about copying the link or its address / URL / location).

Now go to your site's back-end, Extensions, Extensions Manager and find the Install from URL field. Note: on Joomla! 3.x you have to click on the "Install from URL" tab to see that field. Replace the contents of the "Install URL" field with the contents of your clipboard (the DirectLink URL you copied above) and click on the "Install" button next to this textbox. As long as your server supports installing extensions from URL the installation should go through.

If this still doesn't help you can always follow the manual installation instructions in our troubleshooting documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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