Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.9
PHP version: 5.3+
MySQL version: 5.1+
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.7.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi Nicholas,

I have renewed my subscriptions to both Akeeba backup and Admin Tools. And I found your new packages "essential" even more attractive for prospective customers, well done!

But in my case, I have now the new Essential subscription starting on 01/05, and the two single subs for Akeeba Backup and Admin Tools, finishing on 17/05.
Actually I just wanted to renew both of them before the last 15 days to avail a better price, but the new package was cheaper. Then it did not retain the renewal date. DId I miss something, or maybe that is just a case where the great "Akeeba Subscription" component can not "upgrade"?

Kind regards,
Hervé

Hello Nicholas,

I understand, and I don't really think it is a hole in the system. You are absolutely right to do it manually, what a headache to try to figure out every case to handle it in the system!! And I suppose you don't change your subscription plans often, so there is not too much work ;-)

Thank you for extending my subscription for your great products and services!!

All the Best,
Hervé