Support

Akeeba Backup for Joomla!

#15978 Professional Download

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 07 May 2013 03:41 CDT

Tuesday, 07 May 2013 02:26 CDT

user12423
Description of my issue:

I paid for a subscription a few days ago.

I'm unable to get access to the download files. I've read about how I need to logout...and login again because of ACL issues.

However I can't obtain what pad for..

Great product...just frustrated :)

Oh...DAMN!

I realise what the problem is now....silly me...would you be kind enough to switch me to the essentials package please...I only wish access to backup and admin tools:
Edited by user12423 on 2013-05-07 02:30 CDT

Tuesday, 07 May 2013 03:41 CDT

nicholas
Hello John,

Since you have bought the Deluxe subscription you have access to everything we publish. I just checked your access privileges and they are all set up correctly. You had accidentally bought a COMMERCE subscription, but you did upgrade it to Deluxe about an hour ago (if I worked out the time zones correctly). As a result if you log out and back in you should get full access to everything without a problem.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!