Akeeba Backup for Joomla!

Tuesday, 30 April 2013 11:51 CDT

bigdogcomm

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES, installing backup / professional, upgrading.
Joomla! version: 2.5.8
PHP version: 5.2.13 & 5.3.14
MySQL version: (unknown)
Host: Blue Genisis
Akeeba Backup version: 3.6.12 & 3.7.6

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I'm having trouble accessing the professional features. One site is an upgrade to 3.6.12 since it is still under PHP 5.2.13 for the moment, the second is a new backup installation to the most recent version. No matter what I do it keeps telling me I need to upgrade to professional. I did the install on both sites multiple times from the copy link option.

Tuesday, 30 April 2013 12:06 CDT

nicholas

I am quite sure it will never ask you to explicitly upgrade to professional. Perhaps you mean that it reports that an update is available?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 April 2013 12:16 CDT

bigdogcomm

Thank you for your quick response.

As I mentioned, I appear to be having trouble accessing the professional features. How do I tell if the Professional Version of Backup is installed on my site?

When I go to "Scheduling Information" I see the message: "This feature is only available in Akeeba Backup Professional" with an "Upgrade Now" button.

It's a little confusing that there is no separate professional version to download The only info I could find in the instructions is that to upgrade you need to do the upload and install twice. I did that. Then I tried to install from a new site that didn't yet utilize backup.

Tuesday, 30 April 2013 12:21 CDT

nicholas

Are you sure you have downloaded the Professional package? The name of the zip file ends in -pro.zip. That's the one you have to install twice. I suspect that you have the -core.zip file instead.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 April 2013 12:38 CDT

bigdogcomm

I'm really sorry, I can't find anywhere that says pro version or -pro.zip. I apologize if I'm missing something.

I log in.
Under "My Account" I click on "Downloads"
I scroll down to "Akeeba Backup" where it says "Inside its releases you will find Akeeba Backup Core (the free version) and Akeeba Backup Professional (the subscription-based version with extra features)"
I click on " 3.6.12(Stable)"
There are two options: "Backup Core" and "PDF Documentation"
I follow the instructions under Backup Core when you hover on "Direct Link" were it says "Can be used to easily install our Professional Joomla! Extensions"

Where can I download a -pro.zip file?

Edited by bigdogcomm on 2013-04-30 12:39 CDT

Tuesday, 30 April 2013 13:25 CDT

nicholas

OK, now I understand what happens :) Please try logging out of AkeebaBackup.com and back in. You will now see the Professional downloads.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 April 2013 13:35 CDT

bigdogcomm

I've been in and out since I purchased this subscription on April 11th a whole bunch of times. I just tried from another computer that I've never logged in with before. I'm sorry, I just can't find it.
Attached is a screen shot of what I see at https://www.akeebabackup.com/download/official/akeeba-backup/3-6-12.html

Tuesday, 30 April 2013 13:55 CDT

nicholas

I just realised that you have a Commerce subscription. You only get access to Akeeba Subscriptions Professional and Akeeba Ticket System. You don't have access to Akeeba Backup Professional or Admin Tools Professional. Did you buy the wrong kind of subscription? Which software did you intend on using?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 April 2013 14:23 CDT

bigdogcomm

I'm sorry. I guess I wanted the Essentials Edition that includes Backup Pro and Admin. I was recently purchasing stuff elsewhere and the subscriptions were progressive, the larger including that software below. I guess I must have just read that into yours thinking Backup Pro was included. As I read it now again it is clear. This explains a lot! Is it possible to switch me to Essentials so that I can access Backup Pro. That's the only thing I've attempted to download so far.

Tuesday, 30 April 2013 14:25 CDT

nicholas

We posted at the same time :) I will switch you to Essentials. Give me two minutes.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 April 2013 14:42 CDT

bigdogcomm

Thank you for your assistance. Sorry for the confusion. I'll check back on my login in a little while. Have a great day! Thanks for some great software, best wishes for continued success with Akeeba!

Tuesday, 30 April 2013 15:11 CDT

nicholas

Thank you very much!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 April 2013 18:57 CDT

bigdogcomm

Nicholas,

Please let me know when you get me switched to download Backup Pro. You mentioned it would be a couple of minutes, but it still isn't available yet.

I just read your "Reset" article. I had absolutely no idea! Now I REALLY mean BEST WISHES!!! Hey, ever think about coming over here to the USA?

Wednesday, 01 May 2013 01:14 CDT

nicholas

Oh, sorry! I had another case identical to you at the same time. I changed their account and forgot to do the same for your account. I have fixed it right now. Please log out and back in to get access to the downloads.

Thank you for your wishes :) It's now looking much better in Cyprus and I was able to resume operations there last week. It's been a rough 6 weeks but, fortunately, this is now past us :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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