Support

Akeeba Backup for Joomla!

#15879 Live update problem: JInstaller: :Installeren: Kan geen XML instellingenbestand vinden

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 26 April 2013 05:20 CDT

Thursday, 25 April 2013 07:22 CDT

Vigalom
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.3
MySQL version: 5.5.30
Host: (optional, but it helps us help you)
Akeeba Backup version:

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Although I gave the right download key in Akeeba Backup and Admin Tools, I get this error.
Tried a lot already :-(

Jan

Thursday, 25 April 2013 07:42 CDT

nicholas
If you click on the direct download URL does the package download, or is it a small (0 bytes or ~12 Kb) file?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 26 April 2013 01:06 CDT

Vigalom
Hi Nicolas,

It's the whole file.

In my descriptions there is this id: 5bb525def3b7d6513af2b9c6dfd93168

The link is this: https://www.akeebabackup.com/downloads/akeeba-backup/3-7-6/comakeeba-3-7-6-pro-zip.html?dlid=6ccc12c744ee7aff2f318863c43331ee

Even the id in the link isn't working :-(.

Jan

Friday, 26 April 2013 01:41 CDT

nicholas
Please follow the instructions to re-enter your Download ID. You must also follow the last two paragraphs which tell you to go to Live Update and click on Refresh update information before retrying to upgrade. This is an important bit that usually goes unnoticed.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 26 April 2013 04:57 CDT

Vigalom
That's it!

Thanks.

Jan

Friday, 26 April 2013 05:20 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!