Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES

AkeebaBackup version: 3.7.5

INFO |130417 23:22:49|--- System Information ---
INFO |130417 23:22:49|PHP Version :5.4.14
INFO |130417 23:22:49|PHP OS :Linux
INFO |130417 23:22:49|PHP SAPI :cgi-fcgi
INFO |130417 23:22:49|OS Version :Linux
INFO |130417 23:22:49|DB Version :5.1.67
INFO |130417 23:22:49|Web Server :Apache
INFO |130417 23:22:49|Joomla! version :2.5.9

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

>>> LOG LINK: http://l.js2go.net/XTkZXc

Description of my issue:

Hi,

1st. backup to my Box.com from the backend, right after the upgrade to AkBPro 3.7.5 drops an Ajax error report (before this upgrade never had problems with)

- Tested several times manually at the backend, same result (not yet tested ordering from Webcron or native PHP cronjob)
- Double checked fine tunning settings are as per the 'Site transfer Wizard' as Min 2, Max. 7 and Bias 75
- Double checked Box.com well linked.

- The good part of that is that the backup file is correctly send & received at its Box.com destination folder.
- The worst part of that is that the file is not finally deleted at the site '/backupxxxx' folder (I don't like to keep backup files there and now all of them remain, even with quota enabled = 1)


>> Is there a way to solve/ round that? (Not URGENT answer needed, just to let you know it. Have a nice trip to NL)

Hope this helps,
Rgrds,

Heyyy... Davide! :-)

I am very happy to see @ Akeeba ... Undoubtedly, that having you and Nicholas together, make your support a second to none team!

BTW, just to inform you that I have tested frontend backup ordering, under AkBPro 3.7.5 version to diifferent 'cloud' services with the following results.

Same website & same params (Min 2, Max. 7 and Bias 75):

- GoogleStorage = Works correctly (like before)
- Amazon S3 = fails (before worked correctly)
- iDriveSync = Works correctly
- Box.com = = fails (before worked correctly)
- Dropbox = Not tested

Hope this info. will help you with the issue reseach.

Rgrds,
Gammx1

Hi Nicholas,
Going to download it to proceed but... I can't see 3.7.6 version avalilable yet for download...!?
>> Please, let me know it when ready.
Rgrds,

:D Results:

- 3.7.6 backend backup test 2Box.com = fails (backup made and sent to Box.com but 'AJAX Loading Error HTTP Status: 500 (Internal Server Error)' + backup not deleted after being sent to box.com.

LOG LINK: http://l.js2go.net/14LXDpJ

- 3.7.6 backend backup test 2AmazonS3 = fails (backup made and NOT sent to AmazonS3 & 'AJAX Loading Error HTTP Status: 500 (Internal Server Error)' + backup not deleted after being NOT sent to AmazonS3.

LOG LINK: http://l.js2go.net/11yvCx0

- 3.7.6 backend backup test 2GoogleStorage = Works

- 3.7.6 backend backup test 2iDriveSync = Works

Note: Backups to each destination ordered from frontend (Webcron.org or default PHP cronjob= not tested, yet.

Hope this helps,
Rgrds,

- I'll check later today the s3 one following the guide provided... I'll let you know the results but... What about the Box.com one?: Why AJAX error, the backup file is correctly sent to Box.com but the backup file is NOT deleted afterwards at the website server?
>> I need the Box.com one for may daily schedulled backups but I don't want to have all of the generated backup files at the website server (even with quota = 1 max. under this profile the quota limit is being ignored and the number of files grow and grow).

....!? I have provided you the box.com one, too: LOG LINK: http://l.js2go.net/14LXDpJ

S3 one: Created new profile being sure that 'Click the Configure button next to it. A new pane opens below. Check the Disable multipart uploads option and make sure that the Process each part immediately option is not checked.' is applied. and worked correctly
- Original profile to S3 with exactly same config. still doesn't works... who know why!
>> [SOLVED] deleting old profile to S3

Box.com one: I will wait your feedback after you have time to check the provided log.

Thanks 4 all in advance!

Split_archives =10, Split_archives =5, Split_archives =2 Doesn't works, too

>> Here the LOG LINK to the last one 'split_archives=2Mb:http://l.js2go.net/ZKeHoi

All cases: backup made and sent to Box.com but 'AJAX Loading Error HTTP Status: 500 (Internal Server Error)' + backup not deleted after being sent to box.com.

I can undestand why worked before and not after upgrading to 3.7.5 and later 3.7.6

You have last word,
Rgrds,

Can't edit last post... Typo at: I can undestand why worked before... must be read as: I can't undestand why worked before...

Seems that to work more on that has no sense...
>> All my (thirt party) administered sites will stay at: Akeeba Backup Professional svn1908 (2013-03-21) that have no problems with no one of them (S3, Dropbox, GoogleStorage & Box.com).
>> My main site will go back to: Akeeba Backup Professional svn1908 (2013-03-21), too
I'll be out for business trip from early tomorrow (07:00 CET) till saturday noon time (CET)... Then I'll try to spend some time on tha again when I'll be back during the weekend. I'll keep you informed.
Thanks4All,again