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Akeeba Backup for Joomla!

#15768 Extra Watch Pro

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by pixelstext on Wednesday, 17 April 2013 02:25 CDT

Tuesday, 16 April 2013 03:12 CDT

pixelstext
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

After installing extension ExtraWatch Pro.

Akeeba Backup takes much more time to backup.

My website has about 1100 pages and took upt to now about 2 minutes to backup.

After installing ExtraWatch Pro it takes about 32 minutes!!

Normaly backup "databases" takes a few seconds. Now it takes about 30 minutes.
After de-install this extensions, backup takes again the normal 2 minutes.

What's the problem? Did you have more of these complaints?

What's the solution?

Tuesday, 16 April 2013 04:49 CDT

nicholas
Hello Wim,

Funny thing you asked me this question! I had not ever heard of ExtaWatch before today, when they sent me a spam message asking me if I know anything about Joomla! (say what?!) and offering me roughly one Euro per sale I'd bring them in. My first impression from that company is very negative. Seeing your support request, my second impression from that company is extremely negative.

OK, back to the issue at hand. The backup log file you have sent me shows that the backup starts on 07:54:19 and finishes on 07:55:29, that's one minute and 10 seconds. If you want me to help you I need a log file from a backup which takes forever to complete.

Educated guess: I am sure that I will see 1-2 minute delays before each page load which would perfectly explain why it's taking so long and why that third party component is to blame. But let me not poison the well. Send me the log file and I will talk with objective arguments and evidence of what is going on here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 16 April 2013 15:38 CDT

pixelstext
Hello Nicholas,

That's a weird question indeed.....to mr Joomla himself...!

Formerly it was called Joomlawatch http://extensions.joomla.org/extensions/site-management/analytics/visitors/3940
I only buy and install extensions if there are "enough" satisfied customers and in my opinion they have.
And I must say their extension looks great.
But I have great trust in you and your extensions and opinion.
When you discover strange matters in new log, I will de-install Extrawatch.

Thanks for your help!

Perhaps we meet at Joomla Days in Holland this weekend...

Best regards
Wim
Edited by pixelstext on 2013-04-16 15:45 CDT

Tuesday, 16 April 2013 15:56 CDT

nicholas
Ah, I know them byntheir former name and I know what happens. Can you please try excluding the #__extrawatch_ip2c table using the Database Table Exclusion feature in Akeeba Backup and retry taking a backup?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 16 April 2013 16:31 CDT

pixelstext
OK Nicholas, that's the solution!
Backup takes now 2 min.

Knowing their former name does influence your opinion about this extension?

Thanks for your help!

Best regards
Wim

Wednesday, 17 April 2013 01:27 CDT

nicholas
Hello Wim,

Nope, knowing their former name doesn't change my opinion on them. I've always had the feeling that these are outsourced development projects. Take my "feeling" here with a grain of salt. I usually have much higher standard to hold developers up to when evaluating software. It doesn't mean that software I don't like for some picky reasons is no good.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 April 2013 02:25 CDT

pixelstext
OK, clear. Thanks again.

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