Support

Akeeba Backup for Joomla!

#15690 error uploading this file to the server

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 09 April 2013 06:44 CDT

Tuesday, 09 April 2013 06:11 CDT

user74685
Hi again,
So I have recently subscribed to akeeba pro.
I have downloaded the pro version and read the instructions on how to upgrade my core akeeba (free version) to the pro version.

When I 'upload&install' in joomla I get the following error:

"There was an error uploading this file to the server."

I have downloaded the current version of Akeeba.
I am using Joomla 2.5x (latest, but not 3 for this particular site).

I have tried it on two separate sites. Both get the error.

May you please tell me what I may be doing wrong?

Thank you kindly,
Shoshana.

Tuesday, 09 April 2013 06:14 CDT

nicholas
The packages of our latest versions of our components are rather big. Since the default maximum upload size on most servers is just 2Mb this may cause an upload error. The best solution is to ask your host to set the following in the server's php.ini:
upload_max_filesize = 10M
post_max_size = 10M


If this is not possible, there's a good chance that the following lines in your .htaccess file may work on most servers:
php_value upload_max_filesize 10M
php_value post_max_size 10M


If this still doesn't help you can always follow the manual installation instructions in our documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 09 April 2013 06:40 CDT

user74685
Hi,
Thanks for that information.
I have checked both sites ini files. They are both set much higher than 10m.
The version of Joomla is 2.5.9.
Other than reading how to instal it manually, is there any other advice you can offer?
Thank you kindly,
Shoshana.

Tuesday, 09 April 2013 06:44 CDT

nicholas
The other possible problem is that you have a wrong temp directory setup, but this would have prevented you from installing anything. Considering the information you gave me in your original post I am quite sure that the upload limit is the key here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!