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Akeeba Backup for Joomla!

#15604 error when trying to update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 01 April 2013 15:24 CDT

Monday, 01 April 2013 12:13 CDT

user62703
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)?yes
Have I searched the tickets before posting? tes
Have I read the documentation before posting (which pages?)? tes
Joomla! version: 2.5.9
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I am trying to upgrade from 3.4.3 to 3.7.4.
I am using the Akeeba Live Update.
I did install the download key.
on the Akeeba Backup Professional – Live Update page, I get this message:
Unable to read archive (zip)
Extracting the update package failed. Please try updating the extension manually.

Regards
Pamela Long

Monday, 01 April 2013 12:16 CDT

nicholas
Hello Pamela,

I'd recommend downloading Akeeba Backup Professional 3.7.4 and install it on your site, without uninstalling Akeeba Backup 3.4.3. Please do this installation twice, without uninstalling anything in between. This will perform the upgrade just fine.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 01 April 2013 15:02 CDT

user62703
I installed 3.7.4 pro as suggested. On the first install, I got this error message:
JFolder: :files: Path is not a folder. Path: /home/padeasla/public_html/administrator/components/com_akeeba/sql/update/mysql

followed by the message:
Installing component was successful.

=======================
on the second install, it says component was successful.

was the first error message anything to follow up on ?

Monday, 01 April 2013 15:05 CDT

nicholas
Nope. I know the Joomla! extensions installer randomly blows up and spits out nonsense / forgets to install database tables / forgets to copy files / (insert other crazy, irreproducible issue here), hence my suggestion for a double installation :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 01 April 2013 15:23 CDT

user62703
LOL! everything is good. Thanks for the quick response.

Monday, 01 April 2013 15:24 CDT

nicholas
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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