Support

It seems that PHP's cURL extension cannot connect to Amazon S3. It's not a time setting or a part size which can help you. You'll have to ask your host to help you with this.

Just because something is installed doesn't mean it also works. Show the log file to your host and ask THEM for support. If you don't want to do that, please take your site to a decent hosting provider. I cannot fix hosting issues such as liburl compiled without OpenSSL support (OK, at least your libcurl is not affected by this), outdated OpenSSL libraries, firewalls cutting off outbound traffic, broken upstream providers and the like. I am NOT your host. I CAN NOT tell from my end if something like that happens and I DO NOT have control over that so that I can change it. I don't know how to say it in different words. I can't help you. Your host can (at least, they should).

I apologise if the reply came as rude. It was anything but. I simply stated the facts: cURL is installed but it doesn't mean it works. I also explained why this may happen, why I can't help you with that and why you have to contact the host. I did that with the sincere expectation that it would be a helpful reply which would allow you to understand why I insisted on requesting support from your host. I would consider simply replying "As I stated above, you have to contact your host for support" to be much more rude, albeit perfectly correct and up to the point. Perhaps it has to do with the fact that English is a foreign language to me (I am Greek, living in Greece and Greek is my only native language). I honestly don't understand why you got so upset.

In my reply I told you what you have to do (show your host the log file which contains a hint for them where to start debugging), what could go wrong (which would help your host) and that I honestly cannot help with an issue that's outside my control. That's a fact. I don't see how that's sarcastic.

Despite sarcasm also being a Greek word ("σαρκασμός" – albeit with a French origin) I decided to look it up in the dictionary, just to be sure I am understanding you correctly.  According to the Mariam-Webster dictionary, sarcasm is "a sharp and often satirical or ironic utterance designed to cut or give pain". My response might have been more sharp than I intended it to be (and I apologised for that), it was neither satirical nor ironic and it certainly wasn't designed to cut or give pain. On the contrary, I tried to convey the exact reasons why I can't help you, so that you don't think that I am trying to get rid of you. I emphasised "NOT" by using caps in my reply so that it's not perceived as irony or an attempt to evade answering your request. Apparently it had the opposite results which wasn't my intention.

If I may, I still don't understand what kind of reply would have satisfied you. No reply would be perceived as ingoring you and you'd be offended – righftfuly so. Telling you what to do was ignored and you repeated your request – at least that's how it was perceived by yours truly. Emphasising what you need to do and why was perceived as sarcasm and rudeness. Which way should have I replied to you? This question is not sarcasm, I am asking this question honestly because I really don't want to offend my users, I want to help them. Thank you in advance for helping me improve the way I'm helping you.