Support

Akeeba Backup for Joomla!

#15486 Data Processing Engine: After update to 3.7.4 all settings are lost

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 17 March 2013 10:16 CDT

Sunday, 17 March 2013 09:13 CDT

user33100

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes...nothing new.
Joomla! version: 2.5.9
PHP version: 5.3.2-1ubuntu4.18
MySQL version: 5.1.62-0ubuntu0.10.04.1
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.7.4

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

after installing the new 3.7.4. of akeeba backup today via the extension manager (normal update did not work), all the settings for POST-PROCESSING (Data processing engine) got lost. i had the former version installed and thought that all the settings would be the same. i did not run the config-wizard while installing the new version.

is this a bug in your version????

 

 

 

Sunday, 17 March 2013 10:16 CDT

nicholas

No, it's not a bug. In fact, I can't reproduce this issue on local test sites or on live sites. I'm not sure if it's related to your very old PHP version. I personally consider PHP 5.3.0 up to and including 5.3.4 to be very unstable (not to mention outdated and insecure) and would never use them on a live site. I wouldn't be too surprised if that was the cause of this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!