Akeeba Backup for Joomla!

Saturday, 16 March 2013 10:07 CDT

user67836

i got this message. i restore my site via server konsole h backup.

i used angie and the version released an on 15.03.

Table 'cmmvital_db2.jos_session' doesn't exist SQL=INSERT INTO `jos_session` (`session_id`, `client_id`, `time`) VALUES ('a4d5e4a196ac8a6d1d447fd323366d81', 0, '1363444856')

no need to help

Thursday, 21 March 2013 17:29 CDT

user67836

HI My problem is to get this chat tool working, but sometimes the picture online/offline disapears and sometime no access error.

good.santegra.de see sofort hilfe, menue and modul please.

This is what the company wrote:

Hi,

You need to find the right configuration for the admin tools, sometimes they remove the configuration joomla file from the regular location and this can cause a lot troubles.

Regards,
Peter

On Thu, Mar 21, 2013 at 4:12 PM, Tobias <[email protected]>; wrote:
i use admin tools on a joomla 2.5.9 installation and i get this error:
What to change in htaccess? i tried to include :
components/com_activehelper_livehelp
components/com_activehelper_livehelp/server

Forbidden

You don't have permission to access /components/com_activehelper_livehelp/server/index.php on this server.

Apache Server at good.santegra.de Port 80

try yourselfe:
http://good.santegra.de klick "sofort hilfe"

--------------------------
IP Logged: 80.171.30.59
URL: Unavailable
URL Title: Unavailable
Referrer: Unavailable

Friday, 22 March 2013 00:02 CDT

nicholas

Admin Tools will NEVER move the configuration.php file. I personally consider it a stupid idea, I have blogged about why it is a stupid idea and, frankly, I don't knowingly implement stupid ideas in my software :D

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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