Akeeba Backup for Joomla!

Friday, 15 March 2013 04:45 CDT

user72585

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Joomla! version: 2.5.9
PHP version: 5.3
MySQL version: 5.0
Host: (optional, but it helps us help you) Strato
Akeeba Backup version: (unknown) 3.7.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

After the upgrade to 3.7.3. Akeeba backup won't backup my site, saying there is an AJAX problem. I followed the steps on the Troubleshooters page en I tried to set de configuration to iFrames, but without result.

What can I do to make Akeeba backup again?

Friday, 15 March 2013 05:04 CDT

nicholas

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 March 2013 05:08 CDT

user72585

Zip log file is now attached

Friday, 15 March 2013 05:46 CDT

nicholas

Please try the following settings in the configuration page:

Minimum execution time: 1 second
Maximum execution time: 7 seconds
Runtime bias: 50%

If the backup fails again, please ZIP and attach the new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 March 2013 06:02 CDT

user72585

Still he same problem.

See new log file

Friday, 15 March 2013 06:27 CDT

nicholas

We'll have to use more conservative settings which will make the backup much slower:

Minimum execution time: 5 second
Maximum execution time: 3 seconds (yes, maximum is less than minimum, it's not a typo)
Runtime bias: 50%

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 March 2013 06:56 CDT

user72585

And again an error

see new logfile

Friday, 15 March 2013 06:59 CDT

user72585

Strange is also that on the controlpanel the status is Buzzy, after the backup and error message.

Friday, 15 March 2013 07:05 CDT

nicholas

There are two possibilities here. You are either running out of disk space or your server really hates you. I'll assume it's the second case and try to work around it with super conservative settings:

Minimum execution time: 3 seconds
Maximum execution time: 1 second
Runtime bias: 50%

If that still doesn't work, check your free disk space and disk quota. As a rule of thumb, you should have 30-50% of free disk space and quota before taking a backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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