Support

Akeeba Backup for Joomla!

#15391 No Backup in Joomla Admin - Pro Version

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 12 March 2013 09:38 CDT

Tuesday, 12 March 2013 08:31 CDT

user73579

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (Admin Tools troubleshooting guide)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5..9)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (Latest)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Hi there!
I have installed Akeeba Pro on about 8 or 9 sites so far with no error messages or hangups at all.

On the first 5, I backedup, but on the last 3 or 4 sites that I have installed the Backup does not show in the Admin Tools section nor is there an icon in the Joomla Control Panel.

Thanks,
Dale

 

Tuesday, 12 March 2013 09:38 CDT

nicholas

Hello Dale,

Akeeba Backup should show under the Components menu of your site's back-end. It's not supposed to be displayed inside the Admin Tools component.

Regarding the icon, that's rendered by the "Quick Icon - Akeeba Backup Notification" plugin. Please make sure that this plugin is published and its access is set to Public.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!