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Akeeba Backup for Joomla!

#15330 Internal Server Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by marver on Friday, 08 March 2013 04:52 CST

marver

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (3.0.3)
PHP version: (5.3.3)
MySQL version: (5.1.61)
Host: (optional, but it helps us help you)
Akeeba Backup version: (com_akeeba-3.7.2-pro)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,

Made a backup on remote server, and installing on local server. All want fine, without errors. But the browser is giving message: HTTP-fout 500 (Internal Server Error). 

I've tested with other sites, and went fine. 

Regards,
Martijn.

 

nicholas
Akeeba Staff
Manager

Have you tried following these instructions? https://www.akeebabackup.com/documentation/troubleshooter/prbasicts.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

marver

Yes I did. Did again. Maybe missing something, but I'm out of options now. I can amagine it has to do with the .htacces file. Stripped out the re-writes etc. Also tried with an empty file (don't know if that's possible) but still not working. I'm pretty sure it's my lack of understanding... hope you can direct me to anaothe possible cause.

Regards,

Martijn.

nicholas
Akeeba Staff
Manager

A white page or a page with a 500 Internal Server Error is, in fact, either a .htaccess issue to a PHP fatal error in disguise.

First, let's see if it is a .htaccess issue. Try renaming the .htaccess file in your site's root to htaccess.bak If there is a .htaccess file in the site's administrator directory, try renaming it as well. If that solves the problem, the issue was with a directive in your .htaccess file. We'd like to recommend you to try removing directives from your .htaccess until you find the one which causes the problem.

If that doesn't help, the error you are receiving is in fact a PHP error in disguise. First, check your server's error logs (not the access logs) immediately after visiting the page which throws the error. There should be an exact description of the PHP fatal error which occurred. Sometimes you can find the error messages in files called error_log or error.log inside the site's root and/or administrator directories. If unsure about the error log location, please consult your host. Most likely the error logs are available in your site's cPanel, Plesk control panel or similar hosting account management facility.

If your host does not give you access to the error logs and you have access to the Joomla! administrator area, please log in to your site's back-end, go to Global Configuration, click on the Server tab and set the Error Reporting to Maximum (Joomla! 1.5) or Development (Joomla! 2.x and later). Try visiting the problem page again.

If you still get a blank page, edit your configuration.php file and put the following code right after the final closing curly brace ( this is what a curly brace looks like --> } ) but before the closing PHP tag (it looks like ?> that is a question mark and a greater-than sign):

ini_set( 'display_errors', true );
error_reporting( E_ALL ); 

Try visiting the problem page again.

If you still get a white page, please remote the two lines from your configuration.php file. Edit the .htaccess file in your site's root. If you don't have a file named .htaccess create a new one. Beware that htaccess.txt is a DIFFERENT FILE and will NOT work! Add the following to the end of the file:

php_flag display_errors On
php_value error_reporting 32767

and retry loading the problem page.

If you still get a white page, remove the two lines from your .htaccess file. Now, create a file called php.ini with the following content:

display_errors=on
error_reporting=E_ALL

and upload it into your site's root and your site's administrator directory. Retry loading the problem page.

IMPORTANT: Sometimes the error won't show. Edit your configuration.php and find the line starting with public $error_reporting and set it to:

public $error_reporting = 'development';


This instructs Joomla! to enable maximum error, warnings and notices verbosity. In 99.9% of cases it will result in the error messages being shown on the browser.

If you still get a white page, delete the php.ini files your created and choose a different host. If your host doesn't allow you to debug any PHP-related issues there is no point paying them.

Please note that if you can not understand what the PHP error message means, just copy and paste it here verbatim so that we can take a look and point you to the right direction.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

marver

Ok, thanks! Got errormessage now.

Fatal error: Call-time pass-by-reference has been removed in /Applications/MAMP/htdocs/pension/plugins/system/fieldsattachment/fieldsattachment.php on line 265

I wanna run the site on localy on MAMP. So there is no point in getting in contact with my hoster right? Or is   the error caused before moving it, so when it was stil on the remote server?

Regards,

Martijn.

nicholas
Akeeba Staff
Manager

Perfect, it's now crystal clear to me! Your local server is using PHP 5.4 but one of your plugins (the one you see in the error message) does not support PHP 5.4. You have to contact the developer of this plugin and ask for a newer version, or have to install an older version of XAMPP which uses an older version of PHP (PHP 5.3).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

marver

Great, thanks Nicholas!

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