Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.9
PHP version: 5.3.15
MySQL version: 5.5.23-55
Host: me / hostgator
Akeeba Backup version: 3.6.12

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

A new version is available 3.7.0 tried to upgrade, does a restore point and then says JInstaller: :Install: Cannot find XML setup file, tried on multiple sites and severs all same spec, to make sure was not just one

Hope you can help

Hello,

Unfortunately Nicholas doesn't have an internet connection for the moment, but he'll try to reply to your ticket as soon as possible.

In the meanwhile, have you tried downloading Akeeba Backup manually and installing it? Do you still get an error?

Hiya, oh dear but no problem

I have just tried it on one site manually yes and it works

However would be too time consuming as i manage many many websites would take me days

werid seems to be working now, maybe there was something wrong with the downloads links or something, i will update ticket if i have the issue again