Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.9 stable
PHP version: 5.3.6
MySQL version: 5.1.66
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.6.10 Professional
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
I cannot upgrade Akeeba Pro from 3.6.10 to 3.6.12. I am trying to do this from the admin backend, It finds the available upgrade but when I click to upgrade, it gives me the following error:
Downloading the update package failed. Make sure that your temp-directory is writable or that you have enabled Joomla!'s FTP options in your site's Global Configuration.
I do have my Download ID plugged into the Component Parameters.
I have made sure my FTP is working and the temp directory is writable.
When I try and manually download the file from the provided link, it gives me a 403 Access Forbidden error.
Thank you,
Jay Yarbrough
