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Akeeba Backup for Joomla!

#15028 Error while trying to install new module

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 14 February 2013 08:53 CST

Wednesday, 13 February 2013 17:36 CST

trogladyte

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.2
MySQL version: (unknown)
Host: GoDaddy
Akeeba Backup version: 3.6.12

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:  When trying to install a new module I get the following server error:

The website encountered an error while retrieving http://www.1stimpressionresumes.com/administrator/index.php?option=com_akeeba&view=installer&task=extract&8d7949a2fdb0997c07e1ff40b4e47c26=1. It may be down for maintenance or configured incorrectly.

Disabling the Akeeba enhanced installer allows installation.

 

Thursday, 14 February 2013 02:17 CST

nicholas

This doesn't make any sense. The extract task is exactly what Joomla! does (extraction of the installation package) using Joomla!'s own code. I have no idea what's going on there. I need to see the exact error from the error log.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 February 2013 08:51 CST

trogladyte

I just ran a backup whichworked fine, so retried an install - failed as before.  I'm attaching the log, but, on glancing at it, there doesn't seem to be anything in it regarding the failed attempt.

 

Cheers.

Thursday, 14 February 2013 08:53 CST

nicholas

I didn't explain this correctly. I don't want to see the backup / system restore point log. I want to see the entry from the server's error log. If there is a PHP fatal error recorded pertaining to the installation I need to know what it is so that I can help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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