Support

Akeeba Backup for Joomla!

#14995 invalid header

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 15 February 2013 11:52 CST

Monday, 11 February 2013 17:36 CST

user70066

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.5.26
PHP version: 5.3
MySQL version: current
Host: Liquid web VPS server 
Akeeba Backup version: 3.0

Description of my issue:

Created back on Bluehost.com migrate backup to new server. Load the most current version of kickstart and immediately get the below error. Im get no cpanel errors or mod_sec errors... This happens with other cpanel accounts and other sites we migrate. 

Here's the server http://69.16.204.202/~bhspo/kickstart.php  

AN ERROR OCCURED

Invalid header in archive file, part 0, offset 23571

 

 

 

Edited by user70066 on 2013-02-11 17:38 CST

Tuesday, 12 February 2013 02:02 CST

nicholas

Are you sure you have not made a typo? You have been using Akeeba Backup 3.0, a version which has not been supported for over 2 years, with known issues and incompatible with the current version of Kickstart? Or did you mean a different Akeeba Backup version and you just have a corrupt backup archive?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 February 2013 11:35 CST

user70066

Updated but still have the same issue.

Friday, 15 February 2013 11:52 CST

nicholas

Which version of which software did you upgrade to? Did you try taking a new backup? If so, can you please attach the new backup log file and paste the exact error message you got from Kickstart?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!