Support

Akeeba Backup for Joomla!

#14910 Error backing up site

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 07 February 2013 01:40 CST

Tuesday, 05 February 2013 18:08 CST

user72473

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I build websites and Akeeba Backup works fine on all of them except my site.

I have tried the latest version and 2 other old versions and I get the following error

AJAX Loading Error
HTTP Status: 0 (error)
Internal status: error
XHR ReadyState: 0
Raw server response:

I don't think I have any server restrictions because I can see the .jpa file in my FTP connection and it is 19.5 Gbs

It just won't complete

Log file - http://www.pcwebdesigns.co.uk/tmp/Akeeba%20Backup%20Debug%20Log.txt

Thanks 

Chiddy

 

Wednesday, 06 February 2013 02:44 CST

nicholas

Wild guess: you upgraded to Joomla! 2.5 from 1.5 and you had an older Akeeba Backup version installed. Please let me know if I'm close. I'm trying to establish a pattern on when that issue with the missing database table happens.

OK, back to your problem solution. Try upgrading to Akeeba Backup 3.6.12. If that still fails, uninstall and reinstall Akeeba Backup. Uninstalling and reinstalling will always create the missing database table which causes the backup to run in an infinite loop.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 February 2013 04:19 CST

user72473

Thanks for the reply

I have only ever run Joomla 2.5 but have updated it quite a few times with the latest Joomla updates.

It sounds like I need to uninstall and do a fresh instal

What is the best way to uninstall  Akeeba

Thanks

Chiddy

Wednesday, 06 February 2013 04:29 CST

nicholas

Before uninstalling I'd like you to upgrade to Akeeba Backup 3.6.12.

If this doesn't solve the issue you have, start by exporting your backup profiles (from the Profiles page). This will allow you to import them after the reinstallation so that you don't lose any data. You will also need to download your backups to your computer. Remember that uninstalling Akeeba Backup will remove all data from the database and all backups from the default backup output directory (administrator/componetns/com_akeeba/backup). This action will be irreversible.

Then go to Extensions, Manage Extensions and uninstall the Akeeba Backup component (com_akeeba). All of the related extensions are removed with it.

After you reinstall Akeeba Backup you can go back to the Profiles page and import your backup profiles again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 February 2013 04:48 CST

user72473

OK I have just updated to the latest version and am now doing a backup.

It will take some time

If this fails I will uninstall, reinstall and try that

Thanks for the response.

I have to go out now so if the above don't work I will let you know tomorrow

Chiddy

Wednesday, 06 February 2013 04:49 CST

nicholas

OK, Chiddy! I'm waiting for your reply tomorrow.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 February 2013 18:28 CST

user72473

Hi

Did as you said - uninstalled and reinstalled

Worked first time.  I really appreciate your help

I spent all weekend trying different things, read all the support articles I could find and nothing worked.

Big thanks to you

Chiddy

Thursday, 07 February 2013 01:40 CST

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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