Akeeba Backup for Joomla!

Monday, 04 February 2013 02:44 CST

Telaran

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes (even if its not that easy in my opinion)
Have I read the documentation before posting (which pages?)? Yes (About Automated Backup and Native CronJob)
Joomla! version: 2.5.8
PHP version: 5.3.4
MySQL version: 5.0.77
Host: Metanet.ch
Akeeba Backup version: 3.6.12

Description of my issue:

I've requested by my Webhoster to create a cronjob for my website. This cronjob was created and should run every Sunday Morning at 2:15am (GMT+1).

Based on my Webhoster the Job is running, but appears not be be processed:

Jan 27 02:15:01 [Server] crond[15277]: (root) CMD (/usr/bin/php /home/httpd/vhosts/[MyWebsite]/httpdocs/cli/akeeba-backup.php --profile=3 /dev/null 2>$1)

If the Webhoster start it manually (just run the cronjob) it gues through (attached log from Monday after)

So what did maybe go wrong?

Currently my only explanation would be the fact, that the profile use FTP external saving. Is it a must to apply the ftp credentials to the CLI Cronjob command? As far as I'm aware it's not.

Thanks in Advance

Monday, 04 February 2013 03:01 CST

nicholas

Does the CRON job run at all? I mean, do you get a log file? If you do not get a log file at all then the problem is that the CRON job doesn't run at all. That's a hosting issue which I can't help with. If you do get a log file, please ZIP and attach the log file of the backup which ran under the CRON job, not the log file of a successful backup (like the one you attached). Otherwise I can't know what could have possibly happenned and I refuse to guess.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 February 2013 03:44 CST

Telaran

Hello Nicholas,

Thanks for your fast response.

No I don't get any logfiles, so I also asume it doesn't run at all.

I've asked my Webhosting and they gave me the stated log entry (Jan 27 02:15:01 [Server] crond[15277]: (root) CMD (/usr/bin/php /home/httpd/vhosts/[MyWebsite]/httpdocs/cli/akeeba-backup.php --profile=3 /dev/null 2>$1)) and say the cron is up and running.

If they force a start it goes through (like in the attached Zip)

So I should force again the webhoster? Is there any log/file I can point them to look at? Or anything I would have to organize for you?

Edited by Telaran on 2013-02-04 03:44 CST

Monday, 04 February 2013 04:48 CST

nicholas

No log file means that it didn't start. I do see a typo in the command line anyway. It reads

/usr/bin/php /home/httpd/vhosts/[MyWebsite]/httpdocs/cli/akeeba-backup.php --profile=3 /dev/null 2>$1

When it should probably read

/usr/bin/php /home/httpd/vhosts/[MyWebsite]/httpdocs/cli/akeeba-backup.php --profile=3 > /dev/null 2>$1

See the missing greater-than sign? That's one missing thing. The other thing which your host must validate is that /usr/bin/php is, indeed, the full path to the command line version of PHP (PHP CLI).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 February 2013 04:59 CST

Telaran

Hi Nicholas,

I will write to my webhoster and inform you as soon I know more.

Thanks for your help and your great backup solution. You're already saved my once a lot of trouble :)

Monday, 04 February 2013 05:00 CST

nicholas

You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 February 2013 06:10 CST

Telaran

I've received the Feedback from my Webhoster.

They really forgot the ">" and fixed it. I guess the problem is solved now.

So "false alarm" on Akeeba-Perspective :)

Monday, 04 February 2013 06:12 CST

nicholas

I'm glad I could help :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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