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Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Yes, I cannot seem to extact the full set of files. It runs and says its completed, but files and folders are missing from the extracted folder...

When I try the Zip format, the files are corrupted and wont open, neither will they open with winrar etc...

Hi there,

Thanks for that, I just created a new backup and downloaded the files, Winzip gives the error 'central directory not found'

I shall try your suggestion next and try kickstart on the server and see what happens, it will take me a while i'll reply back soon as its done =)

Well, that very backup that wouldn't extract, threw up an error saying it couldn't write favicion.

Out of interest I made a backup with an older version of 3.6.10 and it appeared to extract perfectly serverside..

Im going to download the archives and test them with the extract wizard and see if all the folders extract, then Im going to try again with the latest version.

If it still fails i'll email you the log =)

I think we can rule out internet explorer, as I download using FTP in binary mode using filezilla. I'm currently downloading the archives created with the older version of akeeba and will see if they extract correctly and will let you know as soon as it has completed, shouldn't be too long now =)

Incidentally, your latest releaste 3.6.4 doesn't show on the downloads, latest version there is 3.6.12 =)

Ah yes point taken,  I guess I was subconciously reading 3.6.40 which was making it higher than 3.6.12 ;) Despite it being 5pm I'm still not fully awake ;)

Sorry for that =)

A lot of people say when they drink coffee they cant sleep, I'm the opposite, when I'm asleep I cant drink coffee ;)

Things are getting stranger the more I experiement.

To rule out a filezilla problem, I downloaded the archive files using cyberduck.

The extraction completes 'successfully' despite ignore most errors being turned off.

The extracted directories are -

images, includes, installation, language, libraries, log, logs, media, modules, plugins, rta, supporters, templates, tmp

Plus various files in the root.

So I tried as you suggested using xampp, using exactly the same archive files, I get the following folders

administrator, components, language, media, plugins, sql, there are no root files. only com_akeeba is in components, and under administrator are components, language modules and .htaccess file.

I do wonder if theres some fault with windows, so I am going to reupload these archive files and do an extract on my webhost and see if it completes correctly there. It will take me quite some hours to upload the 4.5gb of archive so its going to be an overnight job whilst i sleep =)

It must be some weird windows limitation...

I reuploaded the downloaded archives, (it took 6 hours!) and they seem to extract perfectly on the server...

I tried in documents and other folders all to the same effect, I'll have access to another windows machine in the comming days and will see if that works...

I really don't understand what is going on with this windows machine :S

Its exactly the same files that get extracted on windows each time, and its exactly the same files that get extracted on xampp each time as listed above...

On the actual webserver, its fine... I'll try a different windows machine as soon as I can and see what happens =)