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Akeeba Backup for Joomla!

#14851 renewing subscription Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Latest post by nicholas on Friday, 01 February 2013 06:10 CST

Friday, 01 February 2013 06:01 CST

rotaryclubwebsites

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Description of my issue:

I was renewing my subscription for one year with paypal and received an error code ERROR CODE:PE101

butthe paypal website states the payment has been made. What do I need to do?

Irvin Metcalf

Friday, 01 February 2013 06:10 CST

nicholas

This is a known issue which has to do with our payment processor, 2Checkout. Since we had a lot of clients ask us the same question we asked them to explain us what that error code means. This is the reply that a 2Checkout Integrations Agent named Daclaud gave us through their support system on December 19th, 2012:

"" We apologize for any inconvenience this may have caused, but the PE 101 Error message just indicates that an incorrect (or no SID number) was passed in to the 2Checkout cart system. Since Pay Pal redirects to paypal.com, the reason why your customers may be experiencing this issue with is because they may be pressing either the back button or the forward button (depending on which screen they were last on) causing them to enter the purchase page of 2checkout.com with an empty cart with no parameters being passed, which will result in the PE 101 Error.

Other than that, orders are able to be processed just fine. ""

According to our experience, this happens with almost every subscription paid with PayPal. 2Checkout is unable to track down the issue. However, your subscription is properly created and there is really no problem. The only issue is that this message is shown in error and confuses our clients. We apologise for the inconvenience and we'll keep on pursuing a solution with 2Checkout.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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