Support

Akeeba Backup for Joomla!

#14826 Backup failed, AJAX internal server error 500

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 29 January 2013 16:16 CST

Tuesday, 29 January 2013 10:02 CST

user72246

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.8
PHP version: 5.3.8
MySQL version: 5.5.27
Host: strato
Akeeba Backup version: 3.6.12
 
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi Nicholas,

Since end of november I have not been able to make a full backup.

It fails at the step of backing up files.

Allready tried other ex.time settings and bias, see #14400, but it didn't help.

Last attempt and log is from after running configuration wizard again.

I saw a .J01 file was produced of appr. 31Mb.

I hope you can help me out.

 

Tuesday, 29 January 2013 10:10 CST

nicholas

Go to Akeeba Backup's Configuration page and find the archiver engine row. Click on the configure button next to it. In the new pane which opens below set the part size for split archives to 20 Mb. Save and retry backing up.

If that doesn't work please ZIP and attach your new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 29 January 2013 14:32 CST

user72246

That solved the problem. Thanks !

Tuesday, 29 January 2013 16:16 CST

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!