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Akeeba Backup for Joomla!

#14728 Backup Fails on new host

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 21 January 2013 06:53 CST

user61541

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.7
PHP version: 5.3.?
MySQL version: 5.1.66
Host:Heart Internet
Akeeba Backup version: Akeeba Backup Professional 3.6.12

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Just moved to new host. Installed latest Akeeba Pro. Backup fails as per log file.

Deleted all except com_akeeba/backup and the licence file. Reinstalled. No difference.

nicholas
Akeeba Staff
Manager

I hope you're not paying for this host. Here's what I see and pulling my hair off:

INFO |130121 08:49:13|Memory limit :32M
INFO |130121 08:49:13|Current mem. usage :24091232

The maximum memory usage allowed by this host is 32 Megabytes. The industry standard in 2013 is 128Mb. 32Mb was the standard five years ago, when a typical web application would only consume 4-5Mb of memory.

In your case, the second line tells me that Joomla! all by itself consumes 23Mb of memory. This leaves just 9Mb free. Akeeba Backup requires 12Mb to operate (it's a huge application, groking through immense amounts of data). As a result the backup won't run because you run out of memory.

If you absolutely cannot move your site to a better host which is up to par with modern day standards you might be able to run a backup if you make it dead slow with these settings:

  • Minimum execution time: 0 seconds
  • Maximum execution time: 1 seconds
  • Runtime bias: 50%

Please note that this throttles down the backup speed by approximately 90% and is not guaranteed to work. If you have too many database tables, database tables with many rows or folders with hundreds of files the backup will fail.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user61541

Updated to 128MB

Same error

Please see attached log

nicholas
Akeeba Staff
Manager

I see something strange. It takes 60 seconds to connect to your database. I have a suspicion. Can you please create a new backup profile, select it in Akeeba Backup's control panel page, run the Configuration Wizard on it and run a new backup with it? If the backup still fails please ZIP and attach the new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user61541

Thanks. It worked. Not sure why, but as long as it works that's all that really matters to me so thanks.

BTW, the host is really good, quick and flexible, as you can see. No need to pull your hair off (or out) :)

nicholas
Akeeba Staff
Manager

Ah, now I know what happened :) Go to Akeeba Backup's Control Panel page and select your original backup profile. Now go to the Configuration page. Do you have any site overrides for the database in there? If you do, remove them. If not, go back to the Akebea Backup Control Panel page and click on the Multiple Databases Definitions button. Try removing anything you have defined in there.

BTW, the host is really good, quick and flexible, as you can see.

I have to admit, that's a pleasant surprise. Very few hosts are willing to change this kind of core PHP parameters for their clients.

No need to pull your hair off (or out) :)

Oops. I'm not a native English speaker and sometimes I do screw up the occasional phrasal verb ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user61541

I'll do that. You did great. Thanks Nicholas.

user61541

p.s. It was the multiple DB's - now removed.

nicholas
Akeeba Staff
Manager

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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