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Akeeba Backup for Joomla!

#14712 Gateway Time Out Error 504

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 20 January 2013 03:23 CST

kautrand

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.8
PHP version: 5.3.20
MySQL version: (unknown)
Host: Siteground
Akeeba Backup version: 3.6.12

Windows 8

IE 10

 EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I ahve set up Dropbox to uplaod my backup to.  Backup process starts and goes to Post Processing.  After about 45 second an error screen, Gateway Time Out comes up.
Back up is complete and the file transfers to Dropbox even though I receive the error.  The Archive file does not delete even though that is set in configuration.

I tried resetting the maximum timeourt to 5 seconds as recommend but made no difference.  Have run Configuration Wizard after setting up Dropbox.

kautrand

Additional information:

I have five sites that I have used this on.  The sites that are larger than 80 MB show the Time Out error message at Last Server Response: 60 sec during the Post Processing.  A smaller site 42 MB, did not time out and completed without error message.  Last Server Response on this site was at 45 sec.

nicholas
Akeeba Staff
Manager

Please read this page: https://www.akeebabackup.com/documentation/akeeba-backup-documentation/step-by-step-guides.html#how-to-cloud-backup-basic-config (the "Basic configuration" section). Your answer and the explanation are in those four short paragraphs.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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