Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes, Cron jobs
Joomla! version: 2.5.7
PHP version: 5.3.15
MySQL version: 5.5.23
Host: Hostgator
Akeeba Backup version: 3.6.12

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

We have four sites: one primary, then three others installed beneath the primary. They were built as such because the design elements and structure are identical---only content varies.

http://www.ofallon.mo.us/  --- backups work

http://www.ofallon.mo.us/parks&rec  --- created from backup of primary site; not working

http://www.ofallon.mo.us/PD  --- created from a fresh Joomla install; backups work

http://www.ofallon.mo.us/RSC  --- created from backup of primary site; not working  

As such, I have Akeeba Backup (paid version) installed on each install of Joomla. My CRON job works perfectly for the primary site, and one other---however, I built the other two sites from backups of the primary site and the CRON job will not initiate, thus we're not getting scheduled backups. 

I've tripled-checked my CRON commands---they're correct. Do I need to uninstall, then reinstall Akeeba on each of these subdirectory sites? The site with a fresh Joomla install + Akeeba works perfectly as a subdirectory install. Just curious if you've had others that have built sites from backups on the same server, and had similar results. Creating a site from the backup file couldn't have been any easier! Now, I just need backups to work. :)

Thanks, B

Thank you. I verified the setting you described, and was able to successfully complete a backup on each site. Therefore, it must be a CRON problem.

It puzzles me that two of the sites work fine, but the one I created from backups don't. :-/

However, I did notice in your documentation, there's a different path for CRON jobs for Hostgator.

What I'm using:

/usr/bin/php /home/*****/public_html/PD/cli/akeeba-backup.php

What your documentation says:

/usr/bin/php-cli /home/*****/public_html/PD/cli/akeeba-backup.php

I'm going to experiment with my CRON commands, and get in touch with their tech support if all else fails.

Thank you for your prompt response! Akeeba Backup has become indespensible software for us. -B