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Akeeba Backup for Joomla!

#14605 Backup freezes at Updating statistics

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 09 January 2013 07:38 CST

Wednesday, 09 January 2013 06:43 CST

Ontwerppartners

Think I've read it all...


Joomla! version: 2.5.8
PHP version: 5.3.3-7+squeeze3
MySQL version: (unknown)
Host: ora.ontwerppartners.nl
Akeeba Backup version: Akeeba Backup Core 3.6.12 (2013-01-04)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Backup freezes at Updating statistics, whatever I choose to back-up.

Akkeba Backup works fine on other site but not at current site

Wednesday, 09 January 2013 06:56 CST

nicholas

Having a backup process stuck at the "Updating statistics" step, not seeing any backups in the Manage Backups page or not being able to save your settings is an indication of missing tables from your Akeeba Backup installation. Most usually this is caused on sites which have been upgraded from old versions of Joomla!, e.g. 1.5, using a third party tool like jUpgrade and SP Upgrade. These tools seem to be transferring the files of the component but not its database tables.

The first thing you should try is reinstalling Akeeba Backup without uninstalling it first. You have to do this twice.

If this doesn't help, you'll have to uninstall and reinstall the component. Please do not that when you do that all your existing backup archives may be deleted during the uninstallation. Make sure that you have copied all backup archives you want to keep in your local computer or any other storage medium outside of your server.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 09 January 2013 07:32 CST

Ontwerppartners

Thanks Nicholas,

First tried to reinstall (twice) but succeeded with uninstaal and than install. Works fine now, keep up the good work at Akeeba!

With kind regards

Michiel Kuijs.

Wednesday, 09 January 2013 07:38 CST

nicholas

You're welcome, Michiel and thank you for your kind words!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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