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Akeeba Backup for Joomla!

#14574 500 Error after update to 3.6.12

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 07 January 2013 11:13 CST

Monday, 07 January 2013 09:12 CST

natebald

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.8
PHP version: 5.3.15
MySQL version: 5.5.23-55
Host: HostGator
Akeeba Backup version: 3.6.12

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I upgraded to new version. Had warning of requiring php 5.3, added 

# Use PHP 5.3
AddType application/x-httpd-php53 .php

per HostGators Docs. 

Went into Akeeba and had the 'I agree' section, agreed and hit the button, now I get a 500 error of the Akeebe control panel, no other component or site is effected. 

Thanks in advance. 

Monday, 07 January 2013 09:17 CST

nicholas

I would suggest trying a reinstall of the component, without uninstalling it first. Most of those inexplicable issues after an upgrade are, in fact, a failed or partial upgrade.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 07 January 2013 10:45 CST

natebald

Thaks, tried reinstalling without uninstalling and imediately get thhis error 

The website encountered an error while retrieving https://newli.org/administrator/index.php?option=com_akeeba&view=backup&tag=restorepoint&type=component&name=akeeba&returnurl=index.php%3Foption%3Dcom_akeeba%26view%3Dinstaller%26task%3Drealinstal

Monday, 07 January 2013 10:47 CST

nicholas

You are right. I forgot to tell you one important step. You have to disable the "System - System Restore Points" plugin before trying to reinstall the component.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 07 January 2013 10:59 CST

natebald

OK, disabled restore points, reinstalled and get succesful installation message. See screenshot.

Ok to components->akeebe and get 500 error. 

The website encountered an error while retrieving https://newli.org/administrator/index.php?option=com_akeeba. It may be down for maintenance or configured incorrectly.

Monday, 07 January 2013 11:02 CST

nicholas

Go to your site's Global Configuration and set Error Reporting to "Development" and Debug Site to Yes. Then visit the Akeeba Backup page again. What is the error message you see?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 07 January 2013 11:09 CST

natebald

Strict Standards: Only variables should be assigned by reference in /home/newli/public_html/plugins/system/admintools/admintools/core.php on line 33

Strict Standards: Only variables should be assigned by reference in /home/newli/public_html/plugins/system/setgeneratortag/setgeneratortag.php on line 40

Strict Standards: Only variables should be assigned by reference in /home/newli/public_html/plugins/system/dtregssl/dtregssl.php on line 42

Strict Standards: Only variables should be assigned by reference in /home/newli/public_html/administrator/components/com_admintools/fof/dispatcher.php on line 158

Strict Standards: Only variables should be assigned by reference in /home/newli/public_html/administrator/components/com_admintools/fof/controller.php on line 820

Strict Standards: Only variables should be assigned by reference in /home/newli/public_html/administrator/components/com_admintools/fof/controller.php on line 319

Fatal error: Call to undefined method AkeebaToolbar::appendLink() in /home/newli/public_html/administrator/components/com_akeeba/toolbar.php on line 265

Monday, 07 January 2013 11:13 CST

nicholas

OK, that means that one part of Akeeba Backup wasn't installed. Here's what to do:

  • Delete the libraries/fof directory from your site
  • Unzip Akeeba Backup's ZIP package which you can download from our site
  • Copy the entire fof directory into your site's libraries directory

This will replace the old FOF library with the new version that Joomla! didn't install when you tried updating Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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