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Latest post by nicholas on Monday, 07 January 2013 04:32 CST
Description of my issue: subscription renewal error messages
Hi,
I am sorry to write here, but I cant see anywhere else.
I am still being asked to renew my subscription for your products even though I paid in December. I have just been emailed to tell me my subscription ran out.
Can you please reset accordingly to ensure I have no loss of service or product update.
The receipt details are:
Order Number : 4875003848
Many thanks,
Richard
Hello Richard,
Right now you have the following subscriptions which are current:
These subscriptions only allow you to download and ask support for Akeeba Backup Professional until September 26th, 2014.
I can see that you used to have an ATPRO subscription (#06818) which expired on January 4th. Since you don't have any other ATPRO subscription currently active you can no longer download and request support for Admin Tools Professional. I believe this is why you got the renewal emails.
I assume that you didn't mean to buy two AKEEBAPRO subscriptions. Most likely you wanted to buy one AKEEBAPRO and one ATPRO subscription. If you want, I can convert subscription #16086 to an ATPRO one which starts today and lasts for two years (because an ATPRO subscription is half the price of an AKEEBAPRO one).
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Nicholas,
Thanks for the quick reply. And the answer is "yes, please".
I had thought I was renewing the Atpro subscription, so if you can convert #06818 to Admin Tools Professional subscription, that would be great.
Thanks for your help and your great products.
Please let me know if there is anythiing further I need to do.
Kind Regards,
Richard
Hello Richard,
I have fixed your subscription. Please log out of AkeebaBackup.com and log back in so that the change is activated.
Thank you for your kind words :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Nicholas,
That's great. You can close the ticket now and thanks for your help again.
Richard
You're welcome, Richard!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!