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Akeeba Backup for Joomla!

#14494 Errors with restored website

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 29 December 2012 04:30 CST

Friday, 28 December 2012 12:23 CST

user67819

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I backed up and restored my website onto a new host and now get error messages on all pages relating to a file, I have tried to reinstall this file but it does not help and I am unable to use my website.

 

Friday, 28 December 2012 12:32 CST

nicholas

Akeeba Backup does what it is supposed to do: transfer your files and database contents verbatim from server A to server B. We cannot guarantee that server B will fulfill the requirements of every extension installed on your site or that it will necessarily be compatible with them. This is up to you to determine, hopefully before the transfer. If this is not the case you have to contact the developer of each extension which doesn't correctly or at all for support. Judging by the name of its folder, the plugin in question seems to be Joomlawork's Simple Image Gallery plugin, therefore you'll have to ask them for support.

For what is worth it seems that the missing function in the error message is part of the GD PHP extension. Your new server seems to not have it installed or enabled. You'll most likely have to ask your host to install and enable the PHP GD extension. Again, a big fat warning here: I am not the author of the affected plugin, therefore I cannot guarantee that the support I just gave for this third party software is accurate. I believe it is, but then again if you have any doubts please do ask the plugin's author for support.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 29 December 2012 03:14 CST

user67819

Many thanks for the advise on the GD extention, I am having this installed later today so hopfully this will sort out the issue.

Saturday, 29 December 2012 04:30 CST

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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