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Akeeba Backup for Joomla!

#14478 Backup failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 27 December 2012 06:26 CST

Freiforum-N

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (2.5.8)
PHP version: (5.2.17)
MySQL version: (5.0.95)
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.6.10)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,

I want to backup my site and store it to my dropbox but backup faiiled with error 500. and I can't find what is wrong though I have thouroughly investigated.

Thanks for help.

Regards

Manfred

 

nicholas
Akeeba Staff
Manager

Afer about 66 seconds, Dropbox closed the connection on our face. Go to Administer Backup Files, find the latest backup attempt (the topmost row) and click on the Transfer archive link. There's a good chance this will transfer the file successfully.

Most likely this issue was just one of those infrequent cases where a network issue beyond yours and our control prevented the transfer from working. I would not recommend changing any setting. For what is worth, I get 4-6 failed transfers to S3 every year. My backup settings and host have not been changed for the last two years.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Freiforum-N

I have tried to transfer archive several times with no success. In consequence it makes no difference to direct the backup not to dropbox but to Joomla!.

Do you see any possibility for a more satisfactory solution?

nicholas
Akeeba Staff
Manager

Go to Akeeba Backup and make sure the Dropbox-enabled backup profile is currently selected. If not, select it from the drop-down and wait for the page to reload.

Now click on Configuration. Find the Archiver Engine row and click on the Configure button next to it. A pane opens below. Set the part size of split archives to 20Mb or even 10Mb (lower is more stable). Take a new backup.

The backup now transfers to Dropbox as multiple files (.jpa, .j01, ...). You just need to have all of those files present when restoring a backup. The idea is that the smaller files you have, the faster they transfer. The faster they transfer, the less time it takes to transfer each file. The less time it takes to transfer each file the less is the possibility of a timeout or a network issue interrupting the file upload. Actually, this is the advice I do give in the documentaiton, where I also explain the thinking behind this in more detail.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Freiforum-N

Reducing the transfer file size endet with abend equally.

I have decided to manualy transfer the backup from joomla directory to my my local host.

 

Thank you for help

 

 

nicholas
Akeeba Staff
Manager

Give it a day and retry the backup. I am pretty sure this is a temporary issue but the only way to know for sure is, well, retrying later.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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