Support

Akeeba Backup for Joomla!

#14445 Akeeba Backup Pro Download ID

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 20 December 2012 02:45 CST

user71166

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (Akeeba Backup?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5)
PHP version: (5.3)
MySQL version: (5.1.66)
Host: (Hostgator)
Akeeba Backup version: 3.6.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: When clicking on Control Panel I get the following message in a banner format...

You must enter your Download ID before you can update Akeeba Backup Professional. For more information, please read our instructions.

When clicked takes me to the attached page.png and will not allow me to navigate further.

user71166

I had to log out and then in again to your website to see the Download ID.

nicholas
Akeeba Staff
Manager

Yes, this is how Joomla! works. When you are logged in your access privileges are cached. When you subscribe your privileges do change, but the user session is not (can not) be updated. You need to log out and back in for the privileges to be applied and allow you access to the subscribers-only pages.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!