Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5
PHP version: 5.3.8
MySQL version: 5.1.65-cll
Host: www.thisisboss.com
Akeeba Backup version: 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi Nicholas,

I cannot get a restore to work.  During the restore, I tried both Kickstart 3.5.2 and 3.0.rc1, and they both return: "No database definitions were found or no database was selected."

In reading about this same issue in other tickets, I tried:

1) Running it in Firefox 10.0.11, IE 8.0 (Win7 64), and Chrome 23.0.1271.97 m.

2) I changed the properties to 777 for databases.ini file inside the installation/sql directory. 

3) I tried creating "storagedata.dat" and uploading it to "installation" directory and setting the properties to 777.

But none of these fixed the problem.

When I extracted the backup to look for the akeeba.backend.log in the backup folder to send you, there is no file akeeba.backend.log.  Is this something that is not backed up? 

What should I try now?

Thanks,

Chuck

Hi Nicholas,

I attached a screenshot of the installation/sql directory. 

FYI, this is a fresh extract, so the properties for databases.ini file is set to 644, but I did try to run this when set to 777.

Thanks,

Chuck

I tried it about 8 times with different settings based on the other ticket recommendations, but the end result is that the website never works properly.

Hi Nicholas,

Sorry, but with 8 different restore tries, the final results varied, and since his production website is down, I was hoping you had resolved this problem before and had a solution ready to go without me wasting your valuable time by detailing everything.  Okay, with that excuse out of the way :-), the first time it was restored, most of the site worked, but some of the banners were missing, which were done using Joomla Modules.  The other issue was when adding a product into the shopping cart (VirtueMart), it caused the website to fail. I don't remember the exact error, and since I knew the restore didn't complete properly, I figured I would just rerun the restore to a successful completion, and the website should work properly.  Since your restores always worked perfectly for years, I got over confident. ;)   The next several restores, resulted in the same restore error "No database definitions were found or no database was selected.", but the website and the admin would not come up most of these times.  It got this error most of time: [an error occurred while processing this directive].  I say most of the time, because I've lost track.  There may have been other errors, but at 3am my memory was spotty.  If these spotty details don't help you, I can run the restore again and better document the results.  Perhaps you have a specific way you want me to run it again? 

Thanks,

Chuck

Hi Nicholas,

I got it working!  First I used Kickstart to extract the files on the host server, but I didn't run the next steps.  I then went through the manual process you sent me to rebuild the database.  All the database steps worked without any errors. 

The website and admin seems to work perfectly for all the pages I tested. 

FYI, initialy the admin worked, but only the website home page would came up, but all the other website pages get this error: [an error occurred while processing this directive].  I checked the permissions and they were fine, so as a lucky guess, I ran ATP to rebuild the .htaccess file and then everything started working perfectly!  Somedays it's better to be lucky than good! :-) 

Thanks for your help!

Chuck

Thats okay... I'm just glad it's working.

Have a great day!

Cheers,

Chuck