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Akeeba Backup for Joomla!

#14400 AJAX Loading Error Internal Server Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 16 December 2012 02:42 CST

Saturday, 15 December 2012 17:28 CST

user71058

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.8)
PHP version: (5.3.8)
MySQL version: (5.0.91)
Host: (Strato)
Akeeba Backup version: (3.6.10)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Hello, when I try to do a backup, I get this error: 

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

I tested with these RECOMENDATIONS:

https://www.akeebabackup.com/documentation/troubleshooter/abbackup.html?utm_source=akeeba_backup&utm_campaign=backuperrorbutton

I've done several tests, but can not find the solution. Again and again the same error.

I hope you can help me. I spent years using Akeeba and is the first time it happens.

Best regards,

Javier

Sunday, 16 December 2012 02:42 CST

nicholas

Please try the following settings:

Minimum execution time: 1 second
Maximum execution time: 7 seconds
Runtime bias: 75%

If this doesn't work try this:

Minimum execution time: 5 second
Maximum execution time: 3 seconds (yes, the maximum is less than the minimum, it's not a typo)
Runtime bias: 50%

If it still fails please ZIP and attach your backup log file. Please DO NOT use the RAR format!!! There's a reason I say "ZIP and attach" in the instructions and not "compress to any arbitrary archive format and attach". My tools are set up to work with ZIP archives ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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