Akeeba Backup for Joomla!

Tuesday, 11 December 2012 07:01 CST

user50182

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)?
Joomla! version: (1.5.26)
PHP version: (5.2.17)
MySQL version: (5.1.65)
Host: (www.akooka.co.za)
Akeeba Backup version: (3.4.3)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi

I have done a retoration which went off perfectly. i picked up an issue when my client started uploading new products to VM. when uploading an image there is no option to upload a thumb or auto create thumb.

please assist.

With Thanks

Tuesday, 11 December 2012 07:10 CST

nicholas

This issue is unrelated to Akeeba Backup. The site is either restored or not. There is no intermediate situation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 11 December 2012 07:12 CST

user50182

Thanks for the swift reply.

would you maybe be able to point me a direction i should be looking?

With thanks

Tuesday, 11 December 2012 07:19 CST

nicholas

It's been a very long time since I last used VM, but I can think of some generic pointers:

Did you restore on top of an old site? In this case do note that the old files are not deleted. If the versions of Joomla! and/or VirtueMart between the two sites were different you have to remove all files and redo the restoration.
Make sure that the version of VirtueMart is the one you expect to have that feature (AFAIK this feature is a custom mod in VM 1.x – make sure the mod is enabled). If you have upgraded VM make sure you have reapplied the mod which gives the thumbnail feature.
Check your options. Maybe someone "accidentally" disabled it.
If you are using Admin Tools Professional on that site, try the .htaccess troubleshooting steps: https://www.akeebabackup.com/documentation/troubleshooter/athtaccessexceptions.html

Apart from that generic advice I'm not sure where else you should look. As I said, it's been a very long time since I last used VM in a production site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 11 December 2012 07:23 CST

user50182

Thanks dude

I will check all of the above mentioned. i do have admin tools as well.

Have a good rest of the day, and a prosperous festive season.

With Thanks

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