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Latest post by nicholas on Monday, 10 December 2012 06:28 CST
Mandatory information about my setup:
Joomla! version: 1.5.26
PHP version: 5.2.17
MySQL version: 5.1.65
Host: hostgator
Akeeba Backup version: Akeeba Backup Professional 3.3.13 (2012-01-29)
Description of my issue: Starts to backup. Worked last month, but now I get this:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
It appears that HostGator has recently made changes on their servers which kill the backup script (actually: all backup scripts) because they are using too much CPU and memory. I have tried, in vain, working around this issue. HostGator has applied very tight restrictions and we'd end up making the backup about 300 times slower, becoming completely impractical. Please contact them. If they decline to help you vote with your wallet and move to another host. That's the only options you're left with.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
I cut and pasted your response to them, and they denied absolutely that they had throttled in the way you describe but said it was timing out.
After I sent the comment to support, the backups started working again though :). Magic.
My account is a VPS (more expensive account) - so I wonder whether they made an exception.
Many thanks.
LOL!! Magic! :D It seems that the tech support of your host thinks we're idiots. We very well saw that there was no such thing as a timeout (the runtime was 2 seconds, the timeout was waaaaaay more than that – plus the log was saying that the finalisation worked and Akeeba Backup even wrote its intermediate file on the disk). But, magically, right after you contacted them it all works again. ROFL! That's a good one. It shows a lot about the (lack of) support quality with some hosts :)
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!