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Akeeba Backup for Joomla!

#14298 Error message in CRON confirmation email. Using bluehost

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 07 December 2012 01:46 CST

keywordhope

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes, I read in bluehost and in your docs: 

this page helped me:

https://my.bluehost.com/cgi/help/168#vote

along with this:

https://www.akeebabackup.com/documentation/akeeba-backup-documentation/native-cron-script.html


Joomla! version: 2.5.8
PHP version: 5.4 single php.ini is set in bluehost but the cron confirmation says You are using PHP 5.2.17 (cgi-fcgi) 
MySQL version: 5.5.28
Host: bluehost
Akeeba Backup version:Akeeba Backup Professional 3.6.10 (2012-12-02)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I'm using this command in the bluehost CRON wysiwig interface:

/ramdisk/bin/php5 -c /homefolder/username/public_html/php.ini /homefolder/username/public_html/cli/akeeba-backup.php

 

The backup seemed to go through fine. I see it in dropbox and in Akeeba Backup, but I'm concerned about the bolded part of this confirmation email I got:

 

Failed loading /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so:  /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_new_interned_string

 

Do you think that could mean there's an error with the backup? Here is the entire confirmation email:

Failed loading /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so:  /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_new_interned_string

Set-Cookie: PHPSESSID=c9cbm2brkmc0quo3tdvrf82n51; path=/

Content-type: text/html

 

Akeeba Backup CLI 3.6.10 (2012-12-02)

Copyright (C) 2010-2012 Nicholas K. Dionysopoulos

-------------------------------------------------------------------------------

Akeeba Backup is Free Software, distributed under the terms of the GNU General

Public License version 3 or, at your option, any later version.

This program comes with ABSOLUTELY NO WARRANTY as per sections 15 & 16 of the

license. See http://www.gnu.org/licenses/gpl-3.0.html for details.

-------------------------------------------------------------------------------

You are using PHP 5.2.17 (cgi-fcgi)

 

Starting a new backup with the following parameters:

Profile ID  1

Description "Command-line backup"

 

Current memory usage: 1.62 Mb

 

Unsetting time limit restrictions.

 

Site paths determined by this script:

JPATH_BASE : /home5/santaff5/public_html/cli/../

JPATH_ADMINISTRATOR : /home5/santaff5/public_html/cli/..//administrator

 

Last Tick   : 2012-12-06 10:14:04 GMT-0700 (MST)

Domain      : init

Step        : 

Substep     : 

Memory used : 9.58 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:14:05 GMT-0700 (MST)

Domain      : installer

Step        : 

Substep     : 

Memory used : 9.59 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:14:09 GMT-0700 (MST)

Domain      : PackDB

Step        : 

Substep     : 

Memory used : 9.95 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:14:18 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../play/administrator/language/en-GB

Substep     : 

Memory used : 9.96 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:14:36 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../images/stories/ebook

Substep     : 

Memory used : 9.96 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:14:56 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../images/stories/multimedia

Substep     : 

Memory used : 9.96 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:15:15 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../images/stories/videos

Substep     : 

Memory used : 9.96 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:15:34 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../images/phocagallery/product-sites

Substep     : 

Memory used : 9.96 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:15:53 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../administrator/components/com_languages/views/overrides/tmpl

Substep     : 

Memory used : 9.97 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:16:11 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../administrator/components/com_admintools/controllers

Substep     : 

Memory used : 9.96 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:16:30 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../ecotourismpuertorico/plugins/editors/tinymce/jscripts/tiny_mce/plugins/advlink/js

Substep     : 

Memory used : 9.97 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:16:49 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../ecotourismpuertorico/tmp/install_50346403cdb04/plugins/system/jcemediabox/themes/light/img

Substep     : 

Memory used : 9.97 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:17:08 GMT-0700 (MST)

Domain      : Packing

Step        : /home5/santaff5/public_html/cli/../ecotourismpuertorico/components/com_content/views/category

Substep     : 

Memory used : 9.97 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:17:25 GMT-0700 (MST)

Domain      : Packing

Step        : -

Substep     : 

Memory used : 9.96 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:18:12 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j01

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:18:41 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j02

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:19:05 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j03

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:19:30 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j04

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:20:00 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j05

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:20:24 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j06

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:20:57 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j07

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:21:19 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j08

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:21:45 GMT-0700 (MST)

Domain      : finale

Step        : Post-processing

Substep     : site-www.santafe-webdesign.com-20121206-101402.j09

Memory used : 10.62 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:21:46 GMT-0700 (MST)

Domain      : finale

Step        : 

Substep     : 

Memory used : 11.51 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:21:46 GMT-0700 (MST)

Domain      : finale

Step        : 

Substep     : 

Memory used : 11.51 Mb

Warnings    : no warnings issued (good)

 

Last Tick   : 2012-12-06 10:21:46 GMT-0700 (MST)

Domain      : finale

Step        : 

Substep     : 

Memory used : 11.51 Mb

Warnings    : no warnings issued (good)

 

Backup job finished successfully after approximately 7 minutes 

Peak memory usage: 12.6 Mb

nicholas
Akeeba Staff
Manager

This error occurs very long before any of our code has the chance to run. Please contact your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

keywordhope

Thank you Nick!

I have submitted a ticket to bluehost. If the backup is shown as complete in Akeeba Backup, and it shows up in Dropbox, do you think there is a chance that this Failed loading line means that the backup is incomplete or corrupted in some way?

-Hope

nicholas
Akeeba Staff
Manager

No, it's just a missing / not properly installed library which isn't used by Akeeba Backup at all. It's actually a library used to allow PHP to read obfuscated / encrypted files.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

keywordhope

Oh that's so great. I am getting the same message with all my clients' backups, but I won't worry about it in the least. I only care that the backups are happenning properly. 

Thank you so much.

nicholas
Akeeba Staff
Manager

You're welcome, Hope!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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