Support

Akeeba Backup for Joomla!

#14272 Payment error code ERROR CODE:PE101

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 05 December 2012 04:20 CST

Wednesday, 05 December 2012 03:52 CST

suelasrotas

Hi there!

I have just renewed my subscriptions to Akeeba Backup and Admin Tools Pro using my PayPal account and received this code:

ERROR CODE:PE101

I have checked my PayPal balance and the transaction is there. 

BTW, Renewing both products give a special disccount, am I right?

Thanks for your incredible piece of software!

 

 

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Wednesday, 05 December 2012 04:01 CST

nicholas

Hi Juan,

This is an issue with our payment processor (2Checkout) as we no longer have a direct integration with PayPal. This means that I have no control over it and no way to troubleshoot it :( Over the next few months we are going to add more payment methods on our site to prevent such nuissances.

Renewsing both products early (more than 15 days before the expiration date) gives you a 30% discount on each one. The idea is that the total price you get to pay is 42 Euros (60 Euros minus 30%), which is lower than the initial –and already discounted– purchase price of 50 Euros.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 December 2012 04:07 CST

suelasrotas

Hi Nicholas!

Great for the discount! But I don't see if I'm already suscribed or have to renew the subscription again using another payment method.

I see a red cross in My subscriptions menu but don't know if I have to wait or not.

Thanks a lot. That was fast!

Wednesday, 05 December 2012 04:11 CST

nicholas

Both of your subscriptions have been renewed. I can see that subscriptions 16039 (AKEEBAPRO) and 16046 (ATPRO) are both marked as paid. They appear as disabled because they will become active on January 3rd, when your old subscriptions expire.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 December 2012 04:19 CST

suelasrotas

Superb!

Thank you so much and keep the hard work. Your extensions are a key part on every single Joomla site I build.

Wednesday, 05 December 2012 04:20 CST

nicholas

Thank you very much for your kind words :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!