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Akeeba Backup for Joomla!

#14161 Cannot set download id

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 25 November 2012 09:28 CST

Ch3vr0n

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 3.0.2
PHP version: 5.3.6
MySQL version: (unknown)
Host: linux
Akeeba Backup version: 3.6.9

Description of my issue:

Can't find where to insert my download id. The structions at https://www.akeebabackup.com/instructions/1435-akeeba-backup-download-id.html say something to click the live update button. If i click the green button that currently states "you have the latest version" i get greeted by a big red flashy warning that i need to insert my username, password or download id and that the upgrade button will stay locked till i do so. I do NOT see a download ID box. So it seems there is a flaw in the script that if you have the latest version, you can't set your id till there is a new one.

nicholas
Akeeba Staff
Manager

Please do follow all of the instructions on the page you mentioned, step by step. I am sure you forgot to do two critical steps: entering the download ID (the way is mentioned in excruciating detail in the instructions) and then clicking on the refresh button (again, shown in detail in the instructions). Please, do follow the instructions to the letter.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Ch3vr0n

No i didn't do anything wrong. Its the instructions that arent right for J3.

Β 

logged in on backend > clicked akeeba backup from the component > click on the live update tab (thats the "you have the latest version" i was talking about) > bam. Red warning and NO box to insert the download id like the page sais there should be. Well there isn't. not on that page where it sais you should enter the download id. So i stopped reading there. Cause the box wasn't where it should be.

only THEN does it say to click on the component parameters button, and THERE is the live update page to enter the download id. So while the button perhaps IS on the page it should be. The documentation is then not up to date for joomla 3.0 and needs some tweaking.

Β 

In the mean time, i did manage to enter the download ID. So that problem is fixed, now only the documentation needs to be ammended for joomla 3.0. I'd be happy to send you a set of SU details on my J3 testsite so you can see for yourself. The page does exist, but on J3 it's not where the documentation sais it should be :)

nicholas
Akeeba Staff
Manager

Thank you for your feedback, but I still think that you didn't read the instructions at all. You skimmed through them, maybe, but read them you did not. Not wanting to play Santa Claus here, magically knowing who's naught and whi's nice, I will prove it in two ways. First, let's take the instructions one step at a time, using Joomla! 3.0.2, the built in Isis template and the latest dev release of Akeeba Backup.

Begin by going to your site and clicking on Components, Akeeba Backup. In the top part of the Control Panel page you will find the Component Parameters button. Click on it.

The Components menu is there. Akeeba Backup is there. Component Parameters is there. Click, click, click, no problem. Note: three (3) clicks.

If you have a later version of Joomla!, please click on the Live update tab.

It's there, I'm clicking on it. Note: it's a tab, not a button.

You will now see the Download ID box. Paste the following code in there:
(redacted)

Too obvious, but yes it's there.

Make sure that the "Update only to developer releases" option is set to "No". Then, click on Save.

Yup, it's all there.

Click on the button next to the Component Parameters one.

Important note: Right here I assume that the user is able to figure out that he's supposed to go back to the component's main page. My original instructions did say so, but the feedback I got from people is that they found it too insulting to their intelligence. That said, I did keep being very explicit about which button to click despite their protests:

Depending on your update status it may read "Up to date", "UPDATE FOUND" or "Live Update is not supported".

The button is there and I can click it. In my case –since I did try installing a dev release– it was labelled "UPDATE FOUND".

No matter what it reads, click on it. On the new page, please click on the "Refresh update information" button.

Of course the button is there and of course I can click it. Oh, nice, the download URL changed, so this thing did work after all ;)

Therefore I am 100% sure that these instructions, which I personally wrote, are perfectly accurate and cover Joomla! 1.5, 1.6, 1.7, 2.5 and 3.0. I still do not understand which part you found confusing and think it should be changed to address Joomla! 3.0. Just to give you an idea of why I think you simply browsed through the instructions and never really read them. You said:

logged in on backend > clicked akeeba backup from the component > click on the live update tab

Now, read the instructions again. Here is what I tell you to do:

Begin by going to your site and clicking on Components, Akeeba Backup. In the top part of the Control Panel page you will find the Component Parameters button. Click on it.

And here is what you did:

logged in on backend > clicked akeeba backup from the component > click on the live update tab

There is a blatant disparity between what you are told to do and what you actually do. I tell you to click on Component Parameters. You click on Live Update. So, no, I don't think I have to change any single word in my instructions. You just have to read them more carefully.

Since using Akeeba Backup may result in issues with solutions which are all documented, I urge you to learn how to read my instructions carefully. It will save you time and frustration. I am dead serious here. If it's necessary, print them out and use a ruler to cross out each step as you complete it (not kidding, as a former business consultant I've found this method surprisingly effective). If you follow my instructions to the letter there's too few, if anything, which can go wrong.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Ch3vr0n

Idd, i must have overlooked the part where it talks about the component parameters. Sorry bout that, its has been a long eventfull & stressfull week. So i must have been rather tired when i installed the component. Just re-read them just now, and followed them to the letter and the page was where it should be & the other instructions were spot on correct too.

Again, my apologies. Guess i should stop installing components after a long & stressfull day ^^. Everything is working as it should :)

nicholas
Akeeba Staff
Manager

I think I can recognise those symptoms. Most likely you were over-stressed and under-caffeinated. :D No problem, stuff like that happens.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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