Akeeba Backup for Joomla!

Monday, 12 November 2012 06:40 CST

user70175

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.8)
PHP version: (5.2.17)
MySQL version: (5.0.91-log)
Host: (1and1)
Akeeba Backup version: (3.4.3)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Spent all morning trying to get it to backup so to move my hosting away from 1and1
Have gome through all above
1and1 PHP memory limit is 60MB
Quota is at 104.00 of 50,000.00

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

At my wits end, Thanks
Helen

Monday, 12 November 2012 06:49 CST

nicholas

Hello Helen,

Sorry for the delay in my reply, I was out for lunch and just came back at the office.

It seems that your host or something running on your site has placed files which do not belong to Akeeba Backup in one of its directories. You can solve this with one of two ways.

The first way is to uninstall and reinstall the component. However you will lose all your settings and your existing backups (if you have any).

The alternative method will preserve all settings and backups, but requires some manual work. Remove the following folders (using FTP or your host's control panel):
- administrator/components/com_akeeba EXCEPT the administrator/components/com_akeeba/backup directory and the administrator/components/com_akeeba/akeeba/serverkey.php file. If you remove that directory and that file you will lose your existing backups and/or settings.
- components/com_akeeba
- administrator/modules/mod_akadmin
- media/com_akeeba
- plugins/system/plg_srp
- plugins/system/plg_akeebaupdatecheck
- plugins/system/plg_aklazy
- plugins/system/plg_oneclickaction
Now you can re-install Akeeba Backup.

If the problem persists please do ZIP and attach the new log file so that I can help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 12 November 2012 07:44 CST

user70175

Hi Nicholas,

Completed as above thank you so much I am now working and have a backup. Now to move hosts

Great Support

Best regards

Helen

Monday, 12 November 2012 09:30 CST

nicholas

You're welcome, Helen!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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