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Akeeba Backup for Joomla!

#14045 Backup Fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 08 November 2012 13:22 CST

Thursday, 08 November 2012 13:11 CST

user44703
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.7
PHP version: 5.3.18
MySQL version: 5.5.25a-27.1-log
Host: siteground
Akeeba Backup version: 3.6.8

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Trying to do a default backup and get an ajax error on the site.

We use Siteground and are using 4.4GB of 10GB in storage
PHP memory Limit is 96M

I am sure this is in the log but here is the Error Message after it failed.

Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 0 (error)
Internal status: error
XHR ReadyState: 0
Raw server response:

Thursday, 08 November 2012 13:22 CST

nicholas
Go to Akeeba Backup's Configuration page. Find the Archive Engine row and click on "Configure..." next to it. A new pane opens below. Set the "Part size for Split Archives" to 49.99Mb. If the backup fails again, please try the following values (in this order): 20Mb, 10Mb, 5Mb, 2Mb.

If this still fails, in the Configuration page try setting:
- Minimum execution time: 1 second
- Maximum execution time: 7 seconds
- Runtime bias: 75%

If this still fails, try using:
- Minimum execution time: 7 seconds
- Maximum execution time: 3 seconds (yes, max is less than min, not a typo)
- Runtime bias: 50%

If all else fails, please tell me your settings for part size for split archives, min/max execution time and runtime bias and don't forget to ZIP and attach your new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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