Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.6)
PHP version: (5.3)
MySQL version: (5.5.24)
Host: (inmotionhosting)
Akeeba Backup version: (3.6.5)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

The backup process gets to the last step "updating statistics" and seems to hang there at about 80% and never completes.Though the "Last server response" indicator continues to fluctuate from 0-2s. I believe I've allowed to enough time to complete, more than 30 minutes on one occasion. I eventually hit the "control panel" and go back I get a Backup Failed page with the Ajax Loading Error.

I have gone thoroughly gone through the troubleshooting page about the AJAX LOADING ERROR made changes to the configuration, check my php memory limits, server space, etc and searched until I can't search anymore. This is beyond my ability to fix at this point.

The backup process has been successful up until about 2 weeks ago, the only extension I have installed is one called "Chameleon" recently. I'm not sure if this has anything to do with it. Another note, the .jpa files are still being created and they are unexpectedly a bit larger than the previous even though not much content has been added to the website recently, only the previously mentioned extension.

I have also tried to restore the site to an earlier time; to where before I installed this extension "Chameleon", but now I am also noticing that none of the archived .jpa files are listed from the "Administer Backup Files" section. However I have confirmed they are in the folder on the server.

Today I uninstalled the previously mentioned extension and related plugin and the problem still persists.

Please help!

I have completed your suggestions of removing the all the folders and files except those you mentioned to keep; administrator/components/com_akeeba/backup directory and the administrator/components/com_akeeba/akeeba/serverkey.php file, respectively.

Though the following you mentioned did not exist...
- administrator/modules/mod_akadmin
- plugins/system/plg_srp
- plugins/system/plg_akeebaupdatecheck
- plugins/system/plg_aklazy
- plugins/system/plg_oneclickaction

Next I re-installed through the extension manager and the same hang still persisted in the same place. So I moved all the old .jpa files to a saver folder (I also have them saved on my machine transferred as binary) and performed a complete uninstall and re-install. Now the component no longer hangs on the last step and it finally made a successful back up as you expected.

So I then copied back the previously archived .jpa files into the new backup folder, though they are not listed on the Administer Backup Files page. Is there a step I have missed or something else I must do to get this part right?

Thank you for the help so far, looking forward to a solution to the final issue.

Once I upgraded to the professional version I was able to import those archived jpa's.  Thanks for your help, this resolved my issues.