Akeeba Backup for Joomla!

Wednesday, 24 October 2012 02:00 CDT

user69123

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes, all listed above...don't see similar problem
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes, I am a frequent reader
Joomla! version: 2.5.7
PHP version: 5.3.17
MySQL version: 5.5.27
Host: ICDSoft
Akeeba Backup version: 3.6.7

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Link to log:
https://www.dropbox.com/s/5szbg9tlcw0u4yl/akeeba.cli.log

Description of my issue:

The CRON (main method) stopped working. It was working for a while, but then one day I'm getting this error line at the bottom of the output:

/usr/local/bin/php.cli: line 6: 580 Killed /usr/local/php53/bin/php -c "$INIDIR" "$@"

And of course the backup fails. It works fine when running manual backup.

Thanks for any help!

Wednesday, 24 October 2012 02:33 CDT

nicholas

Please ask your host about it. This line tells you that the server killed the PHP script but it doesn't tell you why it did that. Your host should be able to tell you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 24 October 2012 16:11 CDT

user69123

OK, my host was able to resolve.

Just in case you want to know, they had a CPU limit of 60 seconds that a script can run. I asked them to raise it, so they raised it to 180 seconds and all is good.

Thanks!

Thursday, 25 October 2012 01:44 CDT

nicholas

That makes perfect sense. I can usually come to this conclusion after seeing 2-3 logs, but I did suspect it. I'm glad that your host not only helped you find the cause but also implemented a viable workaround. Most hosts deny to do the latter. That's good news for your host, it means that the people there really care about their customers.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 24 November 2012 18:00 CST

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This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Sunday, 25 November 2012 18:00 CST

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Monday, 26 November 2012 18:00 CST

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Tuesday, 27 November 2012 18:00 CST

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This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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