Support

Akeeba Backup for Joomla!

#13927 AJAX Loading Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 22 October 2012 15:45 CDT

Sunday, 21 October 2012 19:14 CDT

kiwibob
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Users Guide Chapter 6 Step by Step
Joomla! version: 2.5.7
PHP version: 5.3.3-7+squeeze14
MySQL version: 5.1.63-0+squeeze1
Host: Linode Debian 6
Akeeba Backup version: 3.6.8



Description of my issue:

I'm attempting to backup to my Amazon S3 storage and the backup appears to fail at the upload stage. I've had several attempts and followed the troubleshooting steps without success.

Monday, 22 October 2012 01:43 CDT

nicholas
The part size for split archives you are using seems to be too big for transfer within a reasonable amount of time. I suggest following the advice of our troubleshooting page, especially the last three paragraphs. I am stressing that because I suspect that the steps in the previous paragraphs have already been taken and there's a chance that reading through this page you might think that there is nothing new for you in there, missing the last three paragraphs which describe what is most likely necessary for your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 October 2012 14:18 CDT

kiwibob
Hi Nicholas

Thanks for the reply. It seems there are two pages relating to troubleshooting this problem (Akeeba Backup throws an AJAX Error and My backup files are not being uploaded to Amazon S3 and I'd only been through the first.

I've been through the second one now and got down to a part size of 1 with no success.

I'm probably doing something stupid.

Tanks for your assistance.

Monday, 22 October 2012 15:45 CDT

nicholas
Since you have requested support for the Dropbox integration on the private ticket, I am closing this one.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!