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Akeeba Backup for Joomla!

#13840 Akeeba Backup throws an AJAX Error, 500 Internal Server Error or the backup does not complete

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 15 October 2012 03:07 CDT

Sunday, 14 October 2012 10:14 CDT

user68386
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting.Yes Akeeba Backup throws an AJAX Error, 500 Internal Server Error or the backup does not complete
Have I searched the tickets before posting? yes
Have I read the documentation before posting (Akeeba Backup throws an AJAX Error, 500 Internal Server Error or the backup does not complete)? Yes
Joomla! version: (2.5.7)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.6.7)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I have tried everything still get the same massage and no back up
Thank you in advance

Sunday, 14 October 2012 10:49 CDT

nicholas
Can you please attach the log file as a ZIP file? I can't open the .rar file you attached. Sorry!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 15 October 2012 00:52 CDT

user68386
yes uploading now
Thank you in advance for your help

Monday, 15 October 2012 02:20 CDT

nicholas
You're trying to email yourself a 30181415 bytes (29Mb) file. As per the fine manual (the big, red warning box at the top of the page):
You MUST set the Part size for split archives setting of the Archiver engine to a value between 1-10 Megabytes. If you choose a big value (or leave the default value of 0, which means that no split archives will be generated) you run the risks of the process timing out, a memory outage error to occur or, finally, your email servers not being able to cope with the attachment size, dropping the email.

I believe the part I put in bold explains it all :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 15 October 2012 02:59 CDT

user68386
Nic Thank you very match great follow up and assistance.
It works fine now.
Regards from Cyprus Larnaca
Marios

Monday, 15 October 2012 03:07 CDT

nicholas
Να'σαι καλά, Μάριε!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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