Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.7
PHP version: See attatched logfile
MySQL version: See attatched logfile
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.6.6 Pro

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello Nicholas,

I noticed a ticket from another user about a similar issue. I use Front-end backup (with Webcron.org) on several websites. I just upgraded 1 site (Akeeba backup pro 3.5.6 -> 3.6.6). Since this upgrade, the Front-end backup doesn't work anymore. The created file is about 2MB (instead of 260MB !) and gets the extension .j01 instead of .jpa.
I checked the settings on the website of Webcron.org : everything is ok. Webcron.org still sends me an email telling me that the job was done succesfully (200OK) although it isn't. The Akeeba backup component didn't send any confirmation mail (which triggered me to take a closer look).
When manually making a backup in the backend, it works perfect. I tried to (re)configure the component using the wizard, but the result is the same : front-end backup with Webcron.org doesn't work properly.
On all the other sites (using Akeeba backup pro v3.6.5) the Front-end backup with Webcron.org works like a charm.
I suppose the bug is somewhere in the new version 3.6.6 of Akeeba backup. I added the logfile of the last backup attempt (Front-end with Webcron.org).

Hi Nicholas,

Thx for your swift response. In the meantime I installed the latest dev release svn1736(Alpha) of Akeeba Backup Pro and have been doing extended testing. All works fine now. The Front-end Backup using Webcron.org functions as expected. To make sure the backup is ok, I installed it on a subdomain (live). The result is ok.

I added the logfile of the latest testbackup for your interest. Many thx for the great support !

Best regards,

Chris

Hi Nicholas,

I understand your disappointment. Unfortunately I didn't install the release candidate. Otherwise I surely would have noticed this issue. But I'm happy to help you out in the futur for testing rc's (Backup & Admin Tools) as soon as they are available.

Anyway, Akeeba offers great extensions and I never build a website without Backup & Admin Tools. As far as I know there is no equal (both in functionality & support) alternative at this moment available.

Keep up the good work !

Best regards,

Chris

You're welcome !