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Akeeba Backup for Joomla!

#13786 Can't upload to Amazon S3

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 11 October 2012 10:21 CDT

extramilecomms
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes (Troubleshooting Guide - specifically the Amazon S3 page)
Joomla! version: 1.5.26
PHP version: 5.3.17
MySQL version: (unknown)
Host: UKWSD
Akeeba Backup version: Akeeba Backup Professional 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Looks to be the same as this issue:
https://www.akeebabackup.com/component/ats/ticket/akeeba-backup-3x/9270-error-uploading-to-amazone-s3.html#p54175

as my log reports the same error. However I've followed the troubleshooter completely - multipart uploads are disabled, SSL turned off, both keys are correct, lowercase bucket name and I have reduced the file size in increments all the way down to 1MB.

The log can be found here (it's 3.4MB - presumably because of the increments being 1MB):
http://roadsafetysurfacing.com/AkeebaLog.txt

Any ideas what's causing this. Curl is definitely on and we're backing up other sites to S3 on the same server so it shouldn't be an issue with the server/hosting.

Thanks

nicholas
Akeeba Staff
Manager
Your host is using open_basedir. This prevents PHP from being able to enable cURL's "follow redirections" flag. This is what is causing this error. That and what appears to be a temporary Amazon S3 issue in some regions.

Go to your Akeeba Backup configuration page and take a look at the Amazon S3 directory. Make sure there is no leading or trailing slash. For example, this is wrong:
/mydirectory
This is wrong too:
mydirectory/
Whereas this is correct:
mydirectory

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

extramilecomms
That appears to have solved it. Thanks Nicholas

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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